Create an induction to treat a specific problem and write a transcript of a hypothetical hypnosis session with your commentary and analysis of the process. Explain why you made the specific interventions and the rationale for the particular words and approach that you used. This should reflect knowledge gained from this course and a synthesis of the course concepts. You are required to utilize the internet and University Virtual Library to access current research to support your analysis for this Final Project. Select a minimum of eight (8) current research articles* taken from scholarly journals (online or hard copy) on your selected topic. You may use the bibliography located in the Resource section of your syllabus This assignment MUST be typed, double-spaced, in APA style, and must be written at graduate-level EnglishThe length of this assignment is 10-12 pages plus a title and reference page***Need to be an actual transcript
issc351: paper outline
essay writer free issc351: paper outline. I’m studying for my Programming class and don’t understand how to answer this. Can you help me study?
Submit a one page outline with your proposed term paper title, thesis statement, and an outline of the subtopics you will cover in your paper.
you can pick the computer related crime which can be solved by using computer forensics.
Information on the Term Paper:
you must write a 4-6 page term paper on a computer related
crime which can be solved by using computer forensics. You must detail
the procedures used in discovering and investigating the evidence.
Discuss the case, the investigation process, data recovery,
securing the evidence and chain of custody. Remember to explain the
types of software you would use to complete the case. You may use the
cases noted in the book for guidance or may use one of your own. When
writing the term paper you must have a minimum of 3-5 outside sources
cited and referenced using APA Style formatting in the paper
issc351: paper outline
Wk 8 Ch 12 Using Technology for Documentation of Dramatic Play Questions
Wk 8 Ch 12 Using Technology for Documentation of Dramatic Play Questions.
I’m working on a social science discussion question and need an explanation to help me understand better.
Week 8- Chapter 12 DiscussionAfter reading Chapter 12 “Using Technology for Documentation of Dramatic Play” I know you will have a better understanding of dramatic play and how that can be documented using technology.You will have one topic but it has multiple parts. You must discuss all. Topic 1:Discuss your reaction to this chapter. What information stood out to you? Give page number.Did you learn something you didn’t know before? Give page number.Name your favorite thing overall about this chapter. Your least favorite? Provide page number.If you could change/add something about the chapter what would it be and why?What did one new fact you learn from reading this chapter? What part of this chapter inspired you in some way? Explain.Describe/write how you will the knowledge gained from this chapterWhat specific skills do you think you have gained from this chapter? (Be specific)You know the drill…. include materials from the textbooks or other pertinent sources to support your discussion. In your discussion, you must include at least 1 piece of materials per topic. In each of your responses, you must include at least 1 piece to support your response.
Wk 8 Ch 12 Using Technology for Documentation of Dramatic Play Questions
Citizens National Bank Searches For System Solution
In the information system world, before a problem can be solved, it first must be properly defined. Members of the organization must agree that a problem actually exists and that it is serious. The problem must be investigated so that it can be better understood. Next comes a period of devising alternative solutions, then one of evaluating each alternative and selecting the best solution. The final stage is one of implementing the solution, in which a detailed design for the solution is specified, translated into a physical system, tested, introduced to the organization, and further refined as it is used over time. Unfortunately, the same mistakes happen again and again when organizations decide to embrace a new information system either as a solution to a problem or set of problems the organization perceives it is facing, or a management realization that the organization should take advantage of new opportunities to perform more effectively. These mistakes occur repeatedly due to the lack of a thorough system analysis which includes a feasibility study to determine whether each proposed solution is feasible, or achievable, from a financial, technical, and organizational standpoint. The importance of system analysis, information requirements, and feasibility study come of their advantages in determining whether each alternative solution is a good investment, whether the technology needed for the system is available and can be handled by the firm’s information systems staff, and whether the organization is capable of accommodating the changes introduced by the system. Customer relationship management systems are very popular information systems nowadays and have been hailed as a way for companies to find, influence, and retain customers, even though industry experts cite failure rates for CRM rollouts of up to 70 percent. That’s a disastrously high figure for initiatives that typically cost hundreds of thousands–or even millions–of dollars. Most often the complexity of CRM systems can turn deployments into expensive, time-consuming mistakes when companies embrace a complete CRM package from well known vendors like SAP, or Seibel while they need only low-cost, easy-to-implement CRM software with some common CRM features like lead generation and management, deal tracking, and customer support management. “Citizens National Bank searches for a system solution” will be my main discussion in this case study which I think depicts a simple example of organizations that underestimate the importance of a thorough assessment to business processes and a deep analysis to the projected information system to define the requirements of the new system, available alternatives, and comparing multiple selection criteria in order to choose the best available solution which capable of performing the required tasks, satisfy users’ needs, and compatible with the organization’s legacy systems. Singleton Needs a CRM Package The initial problem that Mark Singleton was trying to resolve is the implementation of a CRM system to increase sales by raising the number of contacts relationship bankers were making and improving the tracking of these activities so that the bank could learn more from them. Also Singleton wanted a CRM system that places a great value on the person-to-person interactions between his relationship bankers and their customers and doesn’t interfere with those interactions and diminishes the relationship bankers’ rapport with customers. (Lauden, 2010) In the problem-solving process which is especially valuable when we need to build new systems as a solution to a problem or set of problems the organization perceives it is facing. The problem in this case came from the management realization that the organization should take advantage of new opportunities to perform more effectively, but they didn’t apply the four steps of problem solving. In the problem-solving process to system building, we would need to take the following four steps: (Lauden, 2010) (1) Define and understand the problem. (2) Develop alternative solutions. (3) Choose the best solution. (4) Implement the solution. Citizens National Bank CEO Mark Singleton achieved the first step with an outstanding performance in defining and understanding the problem for which they need to build a new system but he failed dramatically in applying the rest of the steps required by the problem-solving process to build a new system. Mr. Singleton did not devise, develop or try several alternative solutions before opting for a new CRM system to solve the problem of paper and manual work and replace it with a new information system to automate some of the bankers’ tasks. Because he did not develop alternative solutions, he couldn’t choose the best solution which led to a failed implementation at the first time. Figure : Problem Solving Process Source: Lauden, Management Information Systems New System Implementation! Its Tangible and Intangible Benefits Organizationally, Citizens National Bank of Texas is a private, full-service bank with headquarters in Waxahachie, Texas, and 200 employees that has operated independently since 1868. Citizens National Bank relies on personal, retail, and commercial customers and serves businesses and consumers in Ellis County and other nearby counties, primarily in communities with populations of 25,000 or less. (Lauden, 2010) Citizen National bank operates heavily manual and count on paper system in which sometimes a salesperson that left Citizens National could take records of customer interaction with him or her, leaving the bank with no information to maintain the relationship. The paper system also created too much information for Singleton and his branch managers to process effectively. So that the old paper system cannot support the large number of new customers and the annual grow at a rate of 12 percent. (Lauden, 2010) A major part of Citizen National’s strategy for continuing growth was to implement customer relationship management (CRM) software. The CRM strategy targeted the bank’s two main contact points with customers: the bank’s call center and its sales force. The objectives of a solution for Citizens National Bank would be to reduce the amount of time, effort, and errors in the tracking of activities made by relationship bankers and to increase sales by raising the number of contacts relationship bankers were making and improving the tracking of these activities so that the bank could learn more from them. (Lauden, 2010) Tangible Benefits Increased productivity: Using a CRM system will enable relationship bankers to improve their tracking activities with customers, which in turn increase their productivity and give them ability to serve more customers. Lower operational costs: using electronic records will substantially reduce papers used and results in cost saving. Reduced workforce: this is will be the result of increasing bankers’ productivity to serve more customers, which in turn will considerably reduce the workforce required to handle the projected increase in sales. Reduced rate of growth in expenses Reduced facility costs: due to paper reduction, and workforce reduction. Intangible Benefits Improved organizational planning and flexibility: because the paper system created too much information for Singleton and his branch managers to process effectively. The CRM system will give them efficient information to make effective decisions. Improved decision making: having accurate information under executives and managers control will dramatically enhance the decision making. Improved operations: The CRM system will enable the bank to approve credit and loan applications more quickly. Improved asset utilization and improved resource control. More information available in a timely manner. Enhanced employee goodwill: because under the old paper system, a salesperson that left Citizens National could take records of customer interaction with him or her, leaving the bank with no information to maintain the relationship. Increased job satisfaction among employees. Higher client satisfaction: nothing will satisfy the customers more than getting a quick approvals and smooth transactions. Better corporate image: this is will result automatically from an increase in job satisfaction among employees and a higher client satisfaction. Why didn’t the implementation of the Siebel CRM solution work out I believe that the implementation of the Siebel CRM solution didn’t work out for Citizens National because it was not the best solution that applies or fits into the defined problem; it didn’t work out because it was not a result of a thorough selection process that went through precise evaluation for multiple alternatives or solutions. The implementation failed for many factors, I will classify these factors in terms of organization, technology, and people issues Organization: the approach of Citizens National toward nearly all business functions, from tracking customer leads to generating reports about them, was very basic. The Siebel software was simply too rich in features. (Lauden, 2010) “From the start, Citizens National had trouble getting the software to fit its rather straightforward, basic customer-lead tracking and reporting needs.”With Siebel, we were spending way too much time turning off capabilities that we didn’t need,” Singleton explains. An example of functionality that didn’t fit Citizens National’s business model was Siebel’s capability for setting up customer support cases. While some large corporations may want to set up a support case with detailed complaint-tracking and resolution functions, the small bank had no use for it. Service complaints that come in to Citizens National are handled on the spot by its call center. For service inquiries that require a follow-up, such as a customer asking about the reordering of checks, the call-center representative schedules an activity by sending an e-mail to the employee who handles check orders.” (Bartholomew, 2007) People: Employees found the software to be too complicated. They were surprised to learn, for example, that the system did not automatically generate potential business opportunities for customers on their records. Furthermore, bankers were not able to view multiple relationships between a customer and the bank on the same screen. The extra navigation was confusing and inefficient. (Lauden, 2010) The relationship bankers were the key employees; the system was intended to be of value to them, and, in turn, provide value to the bank. However, they found no incentive in the Siebel environment because their compensation was based on sales, and sales had become harder to make. Citizens National’s bankers found the system difficult to navigate. For instance, the banking representatives couldn’t understand why an opportunity to make a loan to a particular customer wasn’t listed under the customer’s record. “You have to assign that opportunity to that person,” explains Doug Furney, president and CEO of The Small Business Solution. “If you don’t make those relationships when entering the data, the opportunity won’t appear under that customer’s record. Not everyone easily grasped this concept.” (Bartholomew, 2007) Furney says the way the screens were laid out in Siebel, Citizens’ bankers had to flip back and forth between the various screens to identify different relationships that customers had with the bank. “Understanding these relationships in the system was very confusing to their bankers,” he says. As a result, the bank’s top sales representatives, who weren’t eager to change the way they did their work to fit the needs of the software, found Siebel’s learning curve too steep to negotiate. “Citizens National’s 16 relationship bankers never got over the ease-of-use problems that Siebel presented,” Furney says. (Bartholomew, 2007) Technology: Citizens National experienced compatibility issues between the database formats in Siebel and those used by the bank’s core banking application, developed by Kirchman. As a result, the two systems had difficulty exchanging information properly. The bank was forced to spend a significant amount of time fixing such compatibility issues, which negatively impacted its ability to serve customers. (Lauden, 2010) Citizens National also had to deal with a raft of customization issues, often stemming from the differences between databases. Furney worked to integrate Siebel with Citizens National’s core banking application. The bank uses banking software from Kirchman, whose vertical systems are used by numerous small and medium-size banks to process and track customers’ deposits, loans and trust accounts. “Trying to get these two systems to talk was a challenge,” he says. (Bartholomew, 2007) One basic difference was the way the core banking application set up its customer data fields. The Kirchman system did not have individual fields for both the customer’s first and last names, choosing instead to include the full name in a single field. By contrast, in Siebel, the customer’s first and last name each had a data field. “That’s the kind of thing we ran into when we tried to marry data from these two different systems,” Furney says. “This kind of integration takes time, and customers don’t realize how much time is required.” (Bartholomew, 2007) Was QuickBase a better solution for Citizens National In my perspective, QuickBase was the best alternative solution that meets the requirements of Citizens National Bank for a new IT system that is an easy to use, capable of doing some tracking activities, and store the interactions between relationship bankers and their customers and doesn’t interfere with those interactions and diminish the relationship bankers’ rapport with customers. QuickBase was designed for organizing, tracking, and sharing information among team members in the workplace while encouraging progress by notifying workers via automated e-mails of updated files, new task assignments, and approaching deadlines. Because QuickBase was not programmed as a specific business application, businesses could modify its database structure to meet specific business functions. (Lauden, 2010) One reason some small and medium-size companies, as well as groups within larger ones, are adopting QuickBase is its flexibility. Intended not just for customer management, QuickBase-which is actually more of an easily modified database than a full-fledged business application-can be harnessed for other business tasks. For example, Procter
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