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Service Quality in Healthcare

(1) Service quality is defined as a focused evaluation that reflects the customer’s perception of elements of service such as interaction quality, physical environment quality and outcome quality (Brady and Cronin, 2001). Also measurement of delivery of services matches with the customer’s expectations (Abbas, 2012). Service quality is evaluated by six quality dimensions: Safety, Effectiveness, Patient centreless care, Timeliness, Efficiency and equity. Safety: Safety is an important part in healthcare system. Safety reduces the risk of hazards. Safety food and environment can improve the health of residents in our XYZ organisation. Effectiveness: Effectiveness can help in reducing the risk of errors. It mainly depends on matching of science with heath care services. Example: As per science if any drug used to cure specific disease than we cannot use alternative medicine to cure that particular disease. Patient centreless care: In healthcare system decisions should be taken by putting patient in centre. Patient should be given power and authority to take decisions regarding their own health. Timeliness: In XYZ health care timeliness should be more emphasized because if any nurse or healthcare Assistant will be late then he will reach late in patient room. Sometimes it might affect patient health in serious conditions. If you are late you might forget to give medicines, meal to patient and this can create risk with patient health. Efficiency: Efficiency means reducing staff wasting stuff. It is very important to reduce the gap between input and output results (Donald, 2008). (2) SERVQUAL model: (Nitin
You are to locate one source of pop psychology and one source of empirical research and compare and contrast the merit of the information in each as follows: Begin by searching in the appropriate place for 2 sources that are fittingly related to each other on any topic in Psychology. Empirical research can only be found in professional journals. The easiest way to find a professional journal article is by accessing PsycINFO through the portal at then locating the online Library. Pop psychology sources are newspapers, news magazines, tabloids, and other self-help articles found either online or on store shelves. Examples include articles by Dr. Phil, Dear Abby, Dr. Laura, Tony Robbins, etc. Articles in Psychology Today and are pop psychology and, although they may report on or refer to empirical research, they are not professional journal articles. To prepare your essay, you should think critically about the merit of the information in each article by asking the following questions about each: a.) What is the main issue, problem, or intention of the article? b.) In what way(s) does the article investigate various points of view and assumptions? c.) What evidence is provided to support the issue? d.) In what way(s) does the article discuss consequences and implications of the reasoning provided? e.) In what way(s) does the information provided help you make an informed decision about the purpose? Now, focus on the answers to the above questions and compare and contrast the 2 sets of information. Determine what your thesis is and state it clearly and concisely. It should briefly introduce your topic but more importantly should indicate that your purpose is to compare and contrast the merit of the pop psychology article with the merit of the empirical article. This will be the first sentence of your essay. In the body of your essay, you may do a whole-to-whole comparison of the 2 sets of information or you may do a (less common) point-to-point comparison. For a whole-to-whole comparison, address the information about one of the articles by discussing its merit using the critical thinking concepts above, then, do the same for the second article. For point-by-point, you should address the first important point about one article then that same point about the other, discuss a second point about one then the other, and so on. You will want to be very thorough in the body as this is a very large percentage of your grade on the essay. Your conclusion should summarize how the merit of the pop psychology article compares and contrasts with the merit of the empirical article, thus reaffirming your thesis without restating it. This is where you conclude with inferences, clearly address implications or consequences of accepting the given information, and culminate any assertions. Additional tips: Be certain to carefully review the information for specific directions and refer to the Grading Rubric for information on how your writing assignment will be graded. You are to write 500 words / 2 pages. A 50 word leeway will be accepted; otherwise points may be deducted. Use basic APA style guidelines such as 1″ margins, 12 point Times New Roman font, double-spaced, and when citing your sources and listing your References. I will provide the two sources required: Empirical research: attached as a file Pop psychology: MUST BE A COMPARE AND CONTRAST ESSAY
Basic Laboratory Techniques Dilutions. Dilution is a process of making a weaker or a less concentrated solution. Substances which are highly concentrated can be problematic to carry out tests. For instance, when a blood sample is placed on a slide it would be difficult to count cells due to overlapping. As a result dilutions are carried out so that the cells will be more spread. Moreover a large amount of reagent would be needed to react with a highly concentrated substance. This is inadequate since large amounts of reagent would be wasted. In addition it is impractical to use large volumes of substances example buffers. Generally a concentrated form is present and then the necessary dilutions are made for different tests. A manual of how the dilutions are made is typically present with the reagent. Adequate apparatus must be used for dilutions. Basically, there are two types of dilutions. One, where the final specific concentration only is significant and the other where both the final volume and concentration are significant. Dilution symbols are significant. 1/10 refers to 1ml sample with 9mls diluents for a total volume of 10mls. This is the same as 1 9. 1:10 refers to 1ml sample with 10mls diluents for a total volume of 11mls. This is the same as 1 10. Serial dilution is a method used to dilute a substance into solution stepwise with a constant dilution factor in each step. The dilution factor is the volume of stock / total volume. The first step in making a serial dilution is to take a known volume (example 1ml) of stock i.e. the original sample and place it into a known volume of water (example 9ml). This produces 10ml of dilute solution. The dilute solution has 1ml of original sample / 10ml. The technique used to make a single dilution is repeated using the previous dilute solution. At each step, 1ml of the previous dilution is added to 9ml of distilled water. This is repeated sequentially until the required dilution is achieved. The volumes of substances used vary accordingly. During dilutions it is essential to pipette the larger volume first and then the smaller volume. Diagram of how serial dilutions are made: Rule : Original concentration = New concentration Dilution factor Since the dilution-fold is the same in each step, the dilutions are a geometric series i.e a constant ratio. Example: 1/3, 1/9, 1/27, 1/81. Each dilution is a three-fold. A two-fold and a five-fold also exist where it is multiplied by 1/2 and 1/5 respectively. Serial dilutions are principal for several situations. In the lab there are a number of volumetric flasks however there is not a lot of 1000ml flasks. Hence serial dilutions are the only way to get the desired concentration. Serial dilutions are essentially used for calibration curves to ensure the accuracy of the measurements. This is useful since if a minor mistake is done, it is not noticed since the mistake will be repeated in all the dilutions and as a result there will be no effect. Furthermore serial dilutions are used for antibody titres. A test can be quantitative example the concentration of glucose in blood is 6 or qualitative if the test is positive or negative example when testing for the human immunodeficiency virus if it is present in the blood sample, the result is either positive or negative. However there is another test known as the semi-quantitative test where the result is neither numerical nor positive or negative. When serial dilutions are carried out, the result can be that the antibody titre is positive up to 1/320. It shows that the patient is immune up to a certain limit. This is often used to monitor treatment. Six test-tubes were placed in a rack. To the first tube 500µl of water were added. To each of the remaining tubes 100µl of water were added. 20µl of solution B were added were transferred to tube 1 and mixed well. 100µl of tube one were transferred to tube 2 and mixed well. 100µl of the contents of tube 2 were transferred to tube 3, and the procedure was repeated for the remaining tubes. The dilution of the serum in tube 6 is 1/832 since the dilution of tube 1 is 20/520 = 1/26. The dilutions are 2-fold. As a result 1/26 x 1/2 x 1/2 x 1/2 x 1/2 x 1/2 = 1/832 Basic Laboratory Techniques Dilutions
ENGL 3311 Florida National University Therapeutic Value of Laughter Paper.

3-4 pages— MLA FORMAT The writing and researching involved in this paper will give you a better sense of what research is and how and why it is done. The assignment will orient you to the FNU libraries and their various resources, and help you gain a better understanding of different types of writing and publications. Paper #1: Students can also choose a topic from the list of Research Topics provided by the instructor. Students must also use FNU’s library database for research. Audience: Students new to your major who have a curiosity or research interest in this particular topic but no prior specialized knowledge of the topic; your English 3311 teacher Length: at least 3- 4 pages with at LEAST SIX references There are two basic tasks to fulfill in this paper: – to describe this topic or development as clearly and concisely as possible for the specified audience; in other words, to educate your audience about this topic as thoroughly as possible given the space constraints. – to make a compelling, specific, and explicit case explaining obvious and not-soobvious reasons this development is important.
ENGL 3311 Florida National University Therapeutic Value of Laughter Paper

Development of the Jewish Forced Labor Program Discussion Paper

Development of the Jewish Forced Labor Program Discussion Paper.

I’m working on a writing discussion question and need guidance to help me study.

Your responses must be drawn from the lectures, class discussions, and the required readings. Please reference at the end of each paragraph, where your information comes from. If you quote from the readings, put the reference at the end of the quote.The essay should be 5+ pages (Times New Roman 12 pt, double spaced), excluding the bibliography. Please perceive the essay as a response to the main question. Use the sub-questions as a guideline, which topics we expect to be discussed. Each sub-question should be equally addressed for 20 points.Your response will be graded for the clarity of the arguments, the richness of the details, and the completeness of elaboration on each sub-question.Remember to mention the year and the month of the events, which you are discussing.Overarching Question: How did anti-Jewish policy develop since the beginning of the war in 1939?Subquestions more or less one page each: 1. How did the forced labor program for Jews develop during the war and how did its significance for the Jewish population change?2. When, where, why, and by whom were ghettos established and how did it affect the Jewish population?3. When, how, and why did mass killings of Jews start and how did the mass murder program develop?4. How and when did Jewish women and men experience parts of the persecution differently?5. How did Jews respond and resist -as individuals and as groups- towards the persecution and mass murder?Upon accepting the bid I will send class readings that you can pick apart and put into your response respective to each sub-question. Attached find the outline to help guide you through these responses to the subquestions.Please notice: ***The due date is in 40 hours not 48. My assignment is due in 42 hours. Please send it in on time in case any edits need to be made***
Development of the Jewish Forced Labor Program Discussion Paper

Environmental Degradation: Causes and Effects

i need help writing an essay Environmental Degradation: Causes and Effects. Introduction Thesis statement and Purpose statement Nowadays, the development of urbanization, which causes concentrated human population and habitat in small areas, has occurred at a very quick pace. Urban standard of living has risen roughly on the basis of technical innovations and changes in social structure. However, at the same time, there is a widespread concern about unsustainable city development and infrastructure due to the inequality between the progress and the environmental threat (Boyce, 1994, 18). The economic development brings both prosperity for people and damage to the environment, which includes air, water and soil pollution. Lovejoy (1993, p.125) argued this common occurrence is rampantly increasing all over the world, particular in developing countries. With limited time and resources, this paper will explore some common features of urban environmental degradation based on the author’s experiences and geographical perspectives of Vietnam. The aim of this paper is to identify what urban environmental degradation is, and then understand the reasons and effects of this issue. From this basis, the research will refer to some assumptions and implications of other authors’ work and examples before suggesting some possible solutions to ensure the sustainability for new urban developments as well as the environment. Definition of urban environmental degradation Recognition of an environmental degradation is essential for the management of urban environment. Hackett (1993, pg. 116) writes that urban degradation is a result of the rapid growth in urban population and industrialization which causes many negative impacts on the urban landscapes and living quality of cities, such as poor quality housing, inadequate infrastructure and industrial pollution. Simultaneously, some factors seriously affect the environment as well as the balance of nature. According to Bolay et al. (1997, p. 185), urban environmental problems such as air and water pollution and solid wastes are becoming more serious in developing countries, and Vietnam in particular. Most cities in Vietnam have a high level of population density compared to other countries in the world. There are, for example, more than 23,000 inhabitants per square kilometers in Ho Chi Minh City (HCMC). The shortage of infrastructure and urban services in those cities has become alarming, which has led to the city amenities not being able to meet the enormous population demand (Bolay et al. (1997, p. 189)). Therefore, pollution of surface and underground water, soil and air by households and production has increased roughly these days. It is expected that the Government would take immediate measures in this issue by identifying and suggesting possible solutions to reduce these effects in order to improve the quality of the urban environmental. As can be seen in the Figure 1, urbanized area in HCMC has been expanding rapidly in the past five years. The population has roughly increased in the fringe areas of HCMC, while decreased in the city center (particular in District 1, 3 – the centre Business district (CBD)) from 1999. This partly reflects the changes in the land prices. Higher land prices in the city center are affecting population decrease in that area and population increase in suburban areas. Besides, we can predict that the housing development of HCMC would increase in the West and Northwest directions and start occurring in East and South directions in the next ten years. Problem analysis Urbanization causes an overload on infrastructure, particularly in road network, water supply systems and drainage. As Lovejoy (1993, p. 126) referred, the sudden increase in population puts the city under pressure of basic infrastructure demand. There are many requirements for the expanding urban areas, rising food, water and infrastructure quality as well as offering more jobs. To cater for these demands, industrial companies have to increase products and exploit resources as fully as possible. This creates many environmental problems because the natural resources and urban amenities are limited (Satterthwaite, 2009, p. 546). The major problem of urban degradation is air and water pollution. In urbanized cities, air and water pollution is mainly emitted through industrial activities, especially from the production of electricity generated by fossil fuels. Transportation, households, hospitals, laboratories and pesticide used for crops are also responsible for the release of these pollutants into the environment (Satterthwaite, 2009, p. 546-547). Consequently, this dumping of dangerous waste on open sites produces poisoned air and water probably makes people living around the site suffer from diseases simultaneously increasing the incidence of allergies and other symptoms. In HCMC, due to the progress of urbanization, the quality of air and water gradually decrease these years. It can be seen from Figure 2, since 2003, the index of air pollutions has dropped dramatically and the water quality has been below the standard of Vietnam (TCVN). Especially, because the city residents are accustomed to using motorbike, the emissions from motor vehicles contribute high concentrations of air pollutants and smoke. Therefore, pollutions from traffic congestion are becoming one of the most serious environmental issues in HCMC. In addition, urbanization causes population density and increases the demands on urban amenities. Lovejoy (1993, p. 124) states most new dwelling places have no civic facilities, such as water supply, drainage, roads … People living in these places discharge rubbish and dirty water directly to channels and rivers as they used to in rural areas. This condition leads to establish the new slums with many environmental and social problems. There are two basic reasons for the disordered urbanization for the past few years which involve the roles of local Government and residents. The first reason is the lack of specific urban planning. The urban planning management is rather passive and mainly depends on experiences (Lovejoy, 1993, p. 124). In many countries, local governments do not know exactly what the function of a specific land will be and how to control this issue effectively. Investor demands hardly meet government approval, and even worse, several projects have not been able to persuade local residents to accept and be carried out (Satterthwaite, 2009, p. 559). The other factor is the awareness of community about environment problems. Majority of residents are just aware of the visual environmental problems in short-term such as noise pollutions and smoke while the solid wastes and underground water pollutions are actually the elements destroying the natural systems in long-term. As a result, it is necessary to establish more and more education programs for citizens in attempt to rise the understanding of community in the quality of urban environment (Bolay et al. (1997, p. 192). Solutions: In my point of view, to improve the living quality and solve the environmental degradation, the government should establish a comprehensive planning system which includes socio-economic development plan, urban construction plan and land use plan. Planning should regulate where it is appropriate to have certain functions located, where it is necessary to have waste disposal sites or green areas and where is suitable to build industrial zones … Besides, urban planning should take into account many other factors such as infrastructure and relevant works, making it favorable for development of an area where urbanization is taking place. As an illustration, Figure 3 shows an example of land use plan which respects the natural principles and probably leads to a sustainable development area. An establishment of laws, regulations and guidelines is also necessary in implementation of the Urban Master plans in each level, such as General plans and Detailed plans. For example, policy makers should establish specific socio-economic characteristics in each local area in order to make new and specific policies for urbanizing areas, which should be different from policies for districts already urbanized. Besides, apply indirect tools such as economic measures, including penalties that a production or company have to pay whenever it causes pollution, is also useful in avoiding the increase of urban environmental degradation. Conclusions Urbanization has clearly caused impacts on the city economic structure, especially in urbanized areas. There are positive changes in many social aspects. There is also environmental deterioration and pollution. If people are not noticed and properly solved, this issue will result in extremely consequences and cause negative impacts on the city’s urban sustainable development. References Bolay, J.CEnvironmental Degradation: Causes and Effects

Education homework help

Education homework help. EscucharRead the questions. Then listen to Ana’s description of the Hern ndez dormitory and select the appropriate answers.ÿÿ¨Qu‚ oyen los estudiantes de la residencia todas las ma¤anas?ÿel despertadorÿa los compa¤erosÿlos platos de la cafeter¡a¨Cu nto tiempo tienen los estudiantes para desayunar?ÿuna hora y mediaÿuna horaÿmedia hora¨Qu‚ les molesta a algunos de los estudiantes?ÿcomer tardeÿdescansarÿdespertarse temprano¨Qu‚ les gusta a algunos de los estudiantes?ÿvolver a la camaÿllegar temprano a las clasesÿpeinarse y maquillarse¨Qu‚ prefiere hacer Ana?ÿlevantarse tempranoÿdormirÿlavarse la caraÿEmparejarMatch the pictures and descriptions.ÿ1ÿ2ÿ3ÿ4ÿ5ÿSof¡a se cepilla los dientes despu‚s de la comida.ÿ1ÿ2ÿ3ÿ4ÿ5ÿFrancisco canta en la ducha.ÿ1ÿ2ÿ3ÿ4ÿ5ÿMi hermano se afeita todos los d¡as.ÿ1ÿ2ÿ3ÿ4ÿ5ÿSof¡a se maquilla por la ma¤ana.ÿ1ÿ2ÿ3ÿ4ÿ5ÿEl chico se cepilla el pelo dos veces al d¡a.ÿVerbosFill in the blanks with the appropriate reflexive verb forms.ÿprobarse (nosotros)ÿirse (ella)ÿsecarse (ella)ÿsentirse (t£)ÿsentirse (nosotros)ÿÿEscogerSelect the appropriate indefinite or negative words.ÿEn la playa, siempre hayÿÿalg£nÿnadaÿalgoÿque hacer.Hoyÿÿnadieÿjam sÿsiempreÿva a ir a la escuela porque hay mucha nieve.Alicia va a escoger (choose)ÿÿnuncaÿalgunoÿningunoÿde estos colores.El martes no va a llover y el mi‚rcolesÿÿjam sÿnuncaÿtampoco.¨ÿAlguienÿNing£nÿAlg£nÿpuede ayudarte?ÿ¨Ir o ser?Fill in the blanks with the preterite form ofÿserÿorÿir. Then indicate whether the infinitive isÿserÿorÿir. Follow the model.ModeloÿEmiliaÿfue (ser)ÿmuy amable con mi familia.Ricardo y yoÿÿal museo por la ma¤ana.Los pap s de Mar¡aÿÿmuy generosos.La profesora de historiaÿÿa una reuni¢n.Esta tarde t£ÿÿa probarte las camisas.Ayer por la ma¤ana yoÿÿa desayunar con mis primos.Ustedes noÿÿal cine el lunes por la noche.ÿLa rutina de PerlaFill in the blanks with words from the box.despertadorentoncesle molestanadapantuflasse cambiase cepillase maquillase sientaEl (1)ÿÿde Perla suena (rings) a las cinco de la ma¤ana. Perla se pone las (2)ÿÿy entra al ba¤o a ducharse. Luego se seca, (3)ÿÿlos dientes y (4)ÿÿen la cama para cepillarse el pelo. A Perla (5)ÿÿno saber qu‚ ponerse. (6)ÿÿde ropa cada dos minutos, pero (7)ÿÿle gusta. (8)ÿÿmira el reloj y decide ponerse o el vestido azul o el traje gris. Cuando est  vestida (9)ÿÿla cara y sale para la universidad.ÿCompletarFill in the blanks with the present tense form of the verbs.ModeloÿA m¡ÿme gustaÿ(gustar) ba¤arme.A Marisaÿÿ(aburrir) las matem ticas.A Juan y a Bellaÿÿ(encantar) ir al cine.A m¡ noÿÿ(importar) si llueve esta noche.¨A tiÿÿ(gustar) los museos?A ellosÿÿ(faltar) diez d¢lares para comprar los boletos.A Nora y a m¡ÿÿ(molestar) la m£sica muy alta (loud).ÿLecturaRead the note from a travel agent to her clients, then answer the questions.Sres. Valdivia:Por la ma¤ana van a llegar al hotel La Palmera. Este elegante hotel les va a fascinar. Yo me qued‚ all¡ cuando fui a Arequipa el a¤o pasado. Todas las habitaciones tienen ventanas con vista (view) al volc n (volcano) El Misti. Los cuartos de ba¤o son muy grandes, con ducha, dos lavabos y una mesa con espejo. Por la tarde, pueden comer o en el restaurante Los Sabores o en el caf‚ Vistahermosa. Tambi‚n, si les interesa la historia, pueden visitar la Casa del Moral. A las ocho de la noche, Francisco Ram¡rez va a encontrarse (meet) con ustedes para llevarlos a cenar a un restaurante en la Plaza de Armas. M s tarde les voy a dar el itinerario (itinerary) para los otros d¡as de su viaje.Hasta pronto,Sof¡a Enr¡quezAgente de viajes¨Ad¢nde van los se¤ores Valdivia?ÿa Iquitosÿa Arequipaÿa Lima¨Por qu‚ Sof¡a conoce Arequipa?ÿPorque ella fue all¡.ÿPorque ella vive all¡.ÿPorque sus padres viven all¡.¨Qu‚ tienen todas las habitaciones?ÿventanas con vistas al volc nÿespejos grandesÿsillas c¢modas¨D¢nde pueden comer?ÿen la Casa del Moralÿen El Mistiÿen Los Sabores¨Ad¢nde pueden ir si les interesa la historia?ÿa La Palmeraÿa la Casa del Moralÿa Vistahermosa¨Qu‚ va a hacer Francisco Ram¡rez?ÿmostrarles el volc nÿllevarlos a cenarÿdarles el itinerarioEducation homework help

Hospitality Operations and Revenue Management Report

Hospitality Operations and Revenue Management Report. Executive summary Research findings reveal that the hospitality industry in Australia is steadily recovering from the economic crisis and has great prospects for the future. In total, the hospitality industry had 55% of its employees as females, as opposed to 45% males (Castle 12). It should also be noted that the industry had employed an average of 4.3% of the total Australian population. This marked a 22% raise from the 80s, an increase higher than the growth in the employment rate which was 9.3% (Castle 12). These figures were expected to rise considerably by the year 2000 and beyond. In the 90s, the largest source of income for these industries came from food and alcohol consumption, with accommodation offering only 89% of the earnings. The gambling industries recorded the highest takings with $102.2 million, with cafes and restaurants having the lowest earnings at $533,000 (Castle 16). This segment notably recorded the largest growth in terms of new ventures. An average of $1,000 was spent per head during the same period, with pubs and taverns grossing the highest income taking per head of the populace at $318 (Castle 16). Among individual items consumed, meals and alcohol formed the largest chunk, with an average of $ 718 per head of the populace. Casinos grossed $18 per head on the average, representing 66% of the takings per head of the population (Castle 18). Literature Review Operations This figures had grown considerably by the year 2007, to 13,987 cafés and restaurant enterprises in operation by the end of June 2007. This represented a total of 145,546 employees, generating $9,702.6 million which translated to an average of $693,700 per enterprise for that year. On average, every enterprise grossed $58,000 per month. Companies spend an average of 9,355.2 million per year, translating to an average of $66,800 per enterprise. The high profitability of the industry is evident from these facts. Income The industry contributed 0.4% to Australia’s gross domestic product for 2006-07, which translated to $3,862.4 million. The operating profit before tax during the same period was $368.3 million, translating to an operating profit margin of 3.8%. These statistics reflect a positive end year results, which implies there has been growth on the industry during the years. Several establishments faltered during the process, but restructuring of management has restored sanity in most business ventures. Out of the $ 9,702.6 million, 65.2% ($6,329.8 million) was drawn from meals taken in the premises. Liquor and alcoholic beverages was second, taking 25.4% ($2,460.7 million) with take away food and catering services being the least earners in the category. Employed Research conducted in the course of June revealed that 145,546 people had been employed directly in snack bars and eateries. These are persons providing casual labor and account for 47.4% percent of the working population. Fulltime employees constituted 21.1% of the population. The remaining 17.4% is taken by permanent part-time employees. It is noteworthy that women constitute 51% of the workforce, with a majority (55.3%) working like casual laborers. The diversity and flexibility of this field has seen an influx in the number of employees working on a tourist visa. A majority of the employees are the waiting personnel at 41.7%, with chefs and cooks at 21.1%. Kitchen hands are the least employed, at an average of 16.4%. Identify a small business It has become increasingly impossible to talk about the Australian hospitality industry without coming across the name Peter Doyle @ the Quay. This is a day time restaurant that operates in two sessions, with the morning session running daily between 11.30am to 3.00pm. It has a sitting capacity of 350 people, a kitchen staff of 25 and a front staff of 18 persons. The restaurant offers premium quality seafood and steak and is ranked among the best in Australia. It provides a relaxing ambience which is the best indicator of what Sydney brings to the table in terms of hospitality management. In addition to their main products, there is a menu for children and vegetarians on offer. It is located conveniently at the Harbor Bridge section of the overseas shipping terminal located at Circular Bay. Its proximity to the famed Sydney Opera House guarantees spectacular views for patrons. Like a vast majority of existing business enterprises, this premise was the subject of controversy in its formative stages. A dispute by family members saw the company assets of the hotel divided. Initially, the hotel was supposed to be run by family members after the demise of their father. Constant disagreements due to differences in opinion were detrimental for the business. These necessitated consultations, where it was decided that one of the brothers (Peter Doyle) and an uncle would assume ownership. This was expected to settle the squabbles since they represented all sides of the family, and it was thought that consensus building would be easy for the two of them. A difference in their ideologies came into play once more, with the uncle insistent on maintaining the status quo while Peter vouched for the incorporation of fresh ideas and professionalism into the management. His uncle called for the retention of family services to meet client demands. This was an outdated scheme, which had a negative impact on the earnings of the enterprise. As a result of the protracted arguments, it was decided that the imminent separation was inevitable, and assets were split up without any proper valuation or legal input. Peter and his faction were the losers in this arrangement, by getting the least proportion of assets. They were also forced to cede patent rights to the name Doyle, a factor which implied that they were to initiate fresh branding measures. In a span of three weeks, they had established new offices, printed fresh business cards and established new premises for their establishment. They engaged the services of a professional chef and managing director, in addition, to constituting a professional board of directors to steer the affairs of the business. True to his prediction, the other faction had to close shop due to instances of protracted mismanagement. Peter oversaw his newly established brand grow in leaps and bounds into one of the best Australia’s premier hospitality establishments. Monitor sales / revenue progress of the business Figures released by the national bureau of statistics show that, on average, hotels in Sydney grossed a total of $ 58,000 monthly. With respect to the title, it occupies as the only three hat restaurant in Sydney there is a high possibility that the restaurant earns double the amount stated. Given its proximity to the ocean, funds that could have been spent on the acquisition and transportation of raw materials are minimized, hence reduced overhead costs. This saves the hotel funds, hence a positive reflection on their balance sheet (KrajewskiHospitality Operations and Revenue Management Report