Get help from the best in academic writing.

# Part 2: Hypothesis testing Context: Your organization is evaluating the quality of its call center operations. One of the Essay

Part 2: Hypothesis testing

Context: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5 minutes (150 seconds).

Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol.

Instructions:

Access the Call Center Waiting Time file. Each row in the database corresponds to a different call. The column variables are as follows:

ProtocolType: indicates protocol type, either PT or PE
QueueTime: Time in Queue, in seconds
ServiceTime: Service Time, in seconds
Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level of α=0.05.
Evaluate if the company should allocate more resources to improve its average TiQ.
Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level of α=0.05.
Assess if the new protocol served its purpose. (Hint: this should be a test of means for 2 independent groups.)
Submit your calculations and a 175-word summary of your conclusions.

## Readiness for Learning

Essay Help “>Essay Help

https://onlinecustomessaywriting.com/

## In defense of same sex marriage

Part 2: Hypothesis testing Context: Your organization is evaluating the quality of its call center operations. One of the Essay In defense of same sex marriage.

These links will have all the info needed http://phi2010.blogspot.com/2016/02/paper-proposal-sample-honors-classes.html http://phi2010.blogspot.com/2017/10/second-assignment-for-philosophy-paper.html http://phi2010.blogspot.com/2016/03/in-class-draft-peer-revision.html http://phi2010.blogspot.com/2017/10/next-week-get-ready-for-your-first.html

Essay Help “>Essay Help

https://onlinecustomessaywriting.com/

## FIELD ASSIGNMENT: What does this discomfort tell you about your own socialization and worldview?

FIELD ASSIGNMENT: What does this discomfort tell you about your own socialization and worldview?.

Goal:

The goal of this assignment is to expand your cultural understanding by conducting a field assignment in an unfamiliar environment. Choose an environment (event, activity, function) that you would not normally visit or participate in that has a different ethnic, class, religious, gender, and/or sexual orientation from your own. Through this assignment you will be able to experience a new cultural knowledge and perspective on the chosen multicultural environment.

Assignment: For this assignment spend some time in a community that has a different ethnic, class, religious, gender, and/or sexual orientation from your own. Select a community that you would not normally have contact with. On your visit pay attention to your self-awareness of this community and the community’s awareness of you. Pay attention to what people are doing and how they are doing it, including what language or dialects they are using. Try to just observe, without judging. Also pay attention to how you are feeling. When you get home, answer these questions individually:

1. Was there anything that made you uncomfortable? What was it?

2. What does this discomfort tell you about your own socialization and worldview?

3. Were there things you saw or heard that you didn’t understand? If so, what questions do you have? How could you try to find the answers to these questions? 4. How are your perceptions similar to or different from those in this community? Base this setting local in NEW JERSEY, CLOSE TO MAYS LANDING. Possibly attend christian church, a close friend of yours. describe the setting of the church and talk about what is done and compare my up bringing as a sikh child indian kid.

Essay Help “>Essay Help

https://onlinecustomessaywriting.com/

## Infographic on childcare workers

Infographic on childcare workers.

An infographic made with the subject of childcare workers and their immunization rates, especially the flu vaccine. This is to help childcare workers be better about getting their immunizations. Something that includes the facts and where someone can go and get their shots, especially those that are low to no cost, One done for the state of Nevada and another one done for the whole United States rates if possible

Essay Help “>Essay Help

https://onlinecustomessaywriting.com/

## Architecture practice by validation of achievements

Architecture practice by validation of achievements.

The HMONP (authorizes the management of work in his own name) qualification is a post training open to state-certified ARCHITECTS only. The order of the Minister of Culture dated July 20, 2005 specifies that it is for them to acquire, deepen or update their knowledge in three areas.

The personal responsibilities of the project manager: the creation and management of architectural firms, the ethical principles, the negotiation of the mission (contract, insurance …), the relations with the partners (co-management …), the management and the site monitoring techniques, The economics of the project: the determination of the objective cost, the links with the actors (economist, technical design offices, companies …), Regulations, construction standards, uses … choose a theme to developpe for the practice of architecture under his own name.

Essay Help “>Essay Help

https://onlinecustomessaywriting.com/

## Does Berkeley successfully establish that, given that sensible things do really exist”, there must [t]herefore be [an] infinite mind, or God”?

Does Berkeley successfully establish that, given that sensible things do really exist”, there must [t]herefore be [an] infinite mind, or God”?.

You paper’s overall structure should conform to the following model. You should identify a philosophically interesting doctrine that Berkeley argues for or against. Set out as clearly as possible the meaning of the doctrine under discussion, and reconstruct Berkeley’s argument for or against that doctrine. It is also appropriate to briefly discuss the importance or significance of that doctrine. However, no more than half of the paper should be devoted to these preparations; the remainder should be devoted to a reasoned evaluation of the argument. A ‘reasoned evaluation’ will involve raising one or two of the best objections you can to Berkeley’s argument. (These objections might challenge one of the more questionable premises in the argument, or they might challenge one of the inferences. The objections might be original to you, drawn from your reading of the secondary literature [with appropriate credit given], or they might come from class discussion etc…) On Berkeley’s behalf, you should then offer the best response(s) you can to these objection(s). Finally you should adjudicate. Is the objection ultimately successful and the best response available a failure? Is the argument sunk? Or can the argument be successfully defended against the best available objection? Is the argument sound? So the basic structure of your paper should run as follows: (1) introduction and examination of doctrine under discussion; (2) argument reconstruction; then (3) objection(s); then (4) response(s); then (5) adjudication. Of course, it is quite possible that this basic structure also incorporate various mini-arguments, mini-objections and mini-responses along the way.

Essay Help “>Essay Help

https://onlinecustomessaywriting.com/

## “OPTION D” Applying discourse analysis to a TV debate clip

“OPTION D” Applying discourse analysis to a TV debate clip.

Essay Help “>Essay Help

https://onlinecustomessaywriting.com/

### Essay Writing at Online Custom Essay

5.0 rating based on 10,001 ratings

Rated 4.9/5
10001 review

Review This Service

Rating: