HRM: Apple Apple Inc. is an American international corporation that designs and markets consumer electronics, personal computers and computer software. Apple has a globally recognised logo known as the “bitten apple”. In an international work space setting the employers in the organisation may reflect their own culture and experience backgrounds this shows the importance and effectiveness of human resources management in an international company. “The functions of an HR professional should focus on the company’s greatest resource of all – its employees.
Without good employees, the best business plan and ideas will fail. ” (http://blogs. payscale. com) This assignment will show how Apple uses the human resource department on an international basis. Human resources (HR) are the backbone of an organisation (Gerhart & Milkovich 1990, Pfeffer 1998) Apple is an organisational that operates 357 companies in ten countries and has recently been the largest publicly traded company in the world by market capitalization so they require a suitably advanced human resource strategy.
As of September 2010[update], Apple had 46,600 full time employees and 2,800 temporary full time employees worldwide. In the 1990’s the computer industry became more competitive so the executives at Apple concluded that the company needed to focus on volume and employ a strategy to increase marketshare in the face of price wars. HR saw this as an opportunity to lead and transform itself in advance of the shift in business model. HR provided a key role in providing strong leadership.
They also did a good job of managing the growth of employee expense while maintaining an aligned and committed workforce. The HR functions mission is to contribute to the company’s success by having a world class working environment that attracts and keeps excellent people, motivates there alignment and commitment and go beyond their expectations. The head of Apple Corporation Human Resource Department, Andrew Saatchi stated that Apple Corporation is always searching to recruit world-class individuals for a rapidly growing world class company.
Recruitment and section of staff is necessary for all organisations (Mullins, 2005), the human resource department in Apple is responsible for employing the most talented people in the world to ensure that they can continue to create exceptional products and customer services. Apple has a policy which employees a “type”, not just someone with past experience or knowledge. If you’re an insightful person with great people skills your exactly what Apple is looking for, Steve Jobs was a college drop-out when he teamed up with Steve Wozniak in 1976 and became Apple’s chief executive officer. http://www. corporate-training-events. co. uk/knowledge-centre/famous-leaders/steve-jobs-famous-business-leader/) You need to be a team player and fit into Apple’s work ethic and philosophy. Apple will teach each employee anything they need to know to meet their performance goals. Every location provides regular training which counts as work time. “When I hire somebody really senior, competence is the ant. They have to be really smart. But the real issue for me is, are they going to fall in love with Apple? Because if they fall in love with Apple, everything else will take care of itself.
They’ll want to do what’s best for Apple, not what’s best for them…. (Steven Jobs) Apple has the lowest turnover in the history of retail (Sr. V-P Retail Ron Johnson) which means once they accept the job the employee stays. He also said that it would be tougher to be hired than to be accepted by Stanford University. Apple prides itself upon its training process. Employees at Apple are expected to make the extra effort to find solutions for the customer, A wall street Journal article talked to former and current employees and found out just how carefully Apple thinks about the smallest details.
A 2007 employee training manual has the stores steps of service laid out in the acronym Apple where A stands for “Approach customers with a personalized warm welcome etc……. Although employees are subject to some tight rules. If an employee is late three times in six months there can be prepercussions. I personnally think that Apple’s management style has paid off because its one of the most successful international business in the world today. While google and microsoft promote openess and strive to make employees happy, Apple is incredibly secretive and most employees lived in fears of jobs but it worked.