It is important for employers and employees to understand their roles and responsibilities in the housekeeping department in a hotel. This research paper provides a detailed analysis of four of many important factors in the housekeeping department. It discusses the responsibilities of an executive housekeeper, the cleaning procedures of a guestroom, the functions of the washer and dryer and contribution to the housekeeping department, and an overall analysis of linen. Each of these topics focuses on the role they play in regards to the housekeeping department in a hotel and how it contributes to the successfulness of the hotel.
The executive housekeeper have many responsibilities such as conducting recruiting procedures, performance procedures, evaluating employees, analyzing budget reports, and many others. The washer and dryer plays an important role in the laundry room. They are used to turn dirty linen to clean ones that are used to create comfort for guests. When cleaning a guestroom, a room attendant must accomplish a list of tasks that must be accomplished. They are responsible for changing all the bed linen, bathroom linen, and cleaning the room from top to bottom.
Linen are mainly used for three different areas in a hotel, dining linen, bed linen, and bathroom linen. Linen is textile made out of fiber, which provides the fabric with high absorbent features, smooth surfaces, and is typically lint-free. Introduction In a hotel, there is the front-of-house that mainly consists of departments that generates revenue for the hotel, and there is the back-of-house where they do not generate revenue, but in fact, aid in generating revenue. The housekeeping department is part of the back-of-house section and they are responsible for cleaning and tidying the hotel to provide a cleaned atmosphere for guests.
The housekeeping department is in charge of cleaning guests rooms and ensuring that the guests’ rooms are up to their expectations. It is crucial for the housekeeping staff to keep an eye out for any problems that may occur and arise in the guests’ rooms while they are cleaning and have those problems get fixed as soon as possible. Since the housekeeping department does not generate revenue, it is crucial that their budget is carefully planned out to not waste any of hotel’s profits.
Labor is the biggest expense in that department and therefore the executive housekeeper must carefully plan out how many employees to schedule. There are many tasks and responsibilities that employees must accomplish and uphold in order to contribute to the hotel’s successfulness. Washing Machines and Drying Machines Washing Machines One of the appliances that use the most water in housekeeping is the washing machine. Washing machines had been redesigned and developed since the day it was first created till today to increase performance and maintenance efficiency.
Most washers are made out of stainless steel, giving it a longer lifespan, making it easier to clean, and easy to maintain. Washing machines are sized by their capacity, which is number of pounds of linen they are able to hold in a single load. The sizes vary from 25 pounds to 1200 pounds of linen. Washers consist of a motor, inside and outside shells, and a casing. The outside shell is immobile and it holds the water. The inside shell holds all the laundry and is perforated to allow water for the cycles to flow in and out. One of the washer’s important functions is the motor.
The washer’s motor rotates either the punctured inner shell or an agitator. The rotating shell or agitator helps the detergent break up soils on fabrics in the wash cycle and removes detergents and other chemicals used in the rinse cycle. Washers are required to have at least five ports- two for detergents and one each for bleach, sour, and softener. It is crucial to only use and mix appropriate amount of chemicals that will not damage the linens. Solutions must be added at the right time and right amount whether it is added automatically or manually.
Most of the washers have extraction capabilities, where the motor spins the inner shell rapidly to remove most of the excess water after the wash cycle is completed. Washers also offer high-speed extraction capabilities where those machines are often sold and it is more energy efficient because they help reduce the drying time. High-speed extraction requires a machine that is able to handle many times its linen capacity weight during the extraction cycle. Most of the newer washing machines model now has automatic detergent and other chemicals dispensing capabilities.
These washers are programmed electronically to dispense the solution, while others will require an operator to add it manually. Washers do break down, and when they do, the hotel faces numerous costly problems. A broken machine will put many of the housekeeping staff’s work on hold, resulting in wasted labor costs. It can negatively affect the process of preparing a guests’ room due to the amount of linen that is available. There may also be high labor costs in the housekeeping department, where the staff may work overtime in order to get all of their tasks related to linen process accomplished.
Drying Machines Drying machines are very similar to washing machines. Their sizes and functions are similar to one another. However, the main purpose of dryers is to remove any moisture in linen by using rotating cylinders to turning the linen as heated hair is passed through the rotating cycles. The air is heated by gas, electricity, or steam. The airflow of the dryer must be efficient as it is crucial to the dryer’s energy efficiency. Dryers consume a lot more energy than washers. It takes a dryer about one and a half to two times longer to dry laundry than to wash it.
One of the biggest problems is dirt or lint clogging up the air supply to the dryer. As the dryer duct pipe becomes partially obstructed and filled with lint, drying time increases and causes the dryer to overheat and waste energy. In extreme cases, a blocked vent may result in a fire. Clothes dryers are one of the more costly home appliances to operate. Being able to periodically remove any buildup of lint and dust from the dryer exhaust and the back of the dryer and behind the lint screen will eradicate the problem. The new dryers nowadays are equipped with better insulations and use much less energy.
It is recommended to replace older dryers with the new ones. Gas dryers are somewhat cheaper to operate than electric dryers, even though electric dryers typically have cheaper purchase prices. However, the energy savings from a gas dryer can easily offset the initial price difference in a couple of years. Management Functions of the Executive Housekeeper Executives in a hotel must plan and organize what the hotel must accomplish by determining its goals and objectives. In order to come up with a list of objectives, they must go through organizing, coordinating, and staffing activities.
Once assistance is obtained, the management team can direct the activities and implement systems to control the hotel’s assets to ensure safe and efficient operating activities. Management then must evaluate which of the objectives of the organization have been achieved. Finally, an analysis of the actual results may lead to changes in organizing, coordinating, or staffing procedures and perhaps a revision of the organization’s objectives is required. Planning Planning is the first step in functions of management where the management team decides what must be done, how it should be done, and when it has to be done.
In the housekeeping department, the planning step mainly consists of determining the operating budget for its department. The operating budget estimates the expenses of the upcoming year for the department. These expenses may vary between labor, linen, cleaning supplies, operating equipment, and other essential equipments and supplies. The initial expenses estimates are based on expense reports from the past year and current year, as well as occupancy forecasts for the upcoming year. Coordinating and Staffing
Coordinating is the management function of implementing the results of planning and organizing daily housekeeping activities. Every day, the executive housekeeper must coordinate schedules and work assignments and make sure that the proper equipment, cleaning supplies, linen, and other needed supplies are available for employees to carry out their tasks. Staffing is a continuous function that involves recruiting applicants and selecting those that are best qualified for the open positions available. Scheduling employees is another factor in staffing that is required for the executive housekeeper to make.
Labor is the housekeeping’s largest expense since they make no revenue in the department, therefore it is one of the most important management responsibilities of the executive housekeeper. Staffing must be adequate in order to meet the cleaning schedules for different areas of the hotel and it must contribute to the productivity and performance standards level. Directing and Controlling Through the function of directing, the manager is able to have the employees to accomplish their tasks. This function involves making the employees integrate their individual efforts with the interests and objectives of the organization.
This function focuses on motivating, training, and disciplining employees. Motivation encourages and inspires employees to perform better. Through competent leadership the manager is able to make the employees work with enthusiasm and confidence. Controlling refers to the executive housekeeper’s responsibility to develop and implement procedures that protects the hotel’s assets. Such tasks in the controlling function would be to analyze the problems that causes harm to the hotel’s assets. An executive housekeeper protects the hotel’s assets by implementing control procedures for keys, linen, supplies, equipment, and other items. Evaluating
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