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Effect of Employee Empowerment on Customer Satisfaction

Employee empowerment and customer satisfaction is one of those terms that everyone thinks they understand, but few really do. Ask a dozen different people and you’ll get a dozen different answers to the question, “What is employee empowerment?” In fact, research a dozen organizational theorists and you’ll get as many answers to the same question. Some writers indicate that empowerment consists of sharing power and authority. Others say that empowerment occurs when the organization’s processes are set-up to allow for it. If you keep in mind the secondary dictionary definition of “to give faculties or abilities to: enable” (Grove, 1971, p.744), with all that this word implies, then you will be on the right track for the purposes. Employee empowerment is a key feature of the modern management style. Empowered employees are expected to perform more effectively as compared to those working in traditional or authoritarian organizational cultures. Empowered employees are more motivated as compared to those who just follow the given lines. Employee empowerment creates sense of belongingness and ownership towards the parent organization. Empowered employee feel more confident and try to give their best to their employers, as a result, service quality improves. Improved product or service quality generally results into higher level of customer satisfaction. Higher level of customer satisfaction results into a bigger sales volume resulting into an improved profitability. Every business aims at earning profits; however profits and customer value go hand in hand. In order to give maximum value to a customer, the service provider is required to develop a sound understanding of the customer expectations. In the first part of this thesis, the authors will present the background to the problem, which will then be specified in the second part. Further, the delimitations of this study will be stated. After reading this first part, the reader will have gained a better understanding of the research subject which leads to purpose and related research questions guiding this study. 1.1 BACKGROUND Global markets have built a competitive environment in business. If the organizations want to remain in the market, they must be inventive in lowering costs and value to customers. So it is essential for an organization to utilize the full potential of its people. But the employees need power and control to make decisions to fulfill the customer’s needs. According to (Cook, 1992) studies shown that people work with full energy when they feel happy, even they are ready to sacrifice for organizations and give their blood to the company. But when they feel valued and important. They show their involvement in the business. (R Maxwell, 2005) Employees in a service organization and particularly, those who have frequent contacts with the customer usually serve as representatives of both the Organization and their products or services to the customer at contact point. The quality of the service and the satisfaction the customer may derive will be an assessment of the entire service experience. Employees who are empowered in an organization can either portray a positive or negative picture to the customers. 1.2 PURPOSE STATEMENT The purpose of this survey based quantitative research is to determine and identify the perception of employees about the employee empowerment in banking sector of Pakistan. At what extent these organizations are practicing employee empowerment, and how much this empowerment has impact on service quality and customer satisfaction. In matters concerning financial commitments, investments and spending customers, not only need reassurance that their finances are safe, but also that they are valued for committing their stakes with a particular financial institution. Customers of a bank rely on the services delivered to them by the bank whether they are saving’ depositing, taking loans, cashing cheques or buying funds, they count on the employees responsible for handling issues relating to them, to deliver high service quality in other to increase their satisfaction. 1.3 SIGNIFICANCE OF THE STUDY This research will provide a deep view to the implications of employee empowerment to employees, government, employers, students and the general public who have an interest in the study. The readers will be able to understand new relations between different variables and conceptual understanding of these variables. They will read new concepts in the context of banking sector e.g. organizational image, effectiveness and efficiency and building trust. This research is targeted at the management of organizations within the banking industry, and industries producing highly intangible-dominant services, as suggestion regarding employee empowerment, which when practiced can enhance customer satisfaction and create a good customer- perceived service quality. 1.4 OBJECTIVES Main objectives of the study is to determine the impact of employee empowerment on customer satisfaction in banking sector of Pakistan. General objectives: To determine the impact of employee empowerment on effectiveness and efficiency. To determine the impact of employee empowerment on service quality. To determine the impact of employee empowerment on organizational image. 1.5 RESEARCH QUESTION What is the impact of employee empowerment on customer satisfaction in banking sector of Pakistan? CHAPTER TWO LITRATURE REVIEW 2.0 INTRODUCTION Inside of today’s unstable public and private sectors, external pressures from political, environmental, social and technological sources require management to seek out, evaluate and embrace, new planning, organizational and operating techniques to remain on track in pursuit of their association’s mission and long-term goals. Among the myriad of proposed theories, models and plans submitted in the past decade to the managerial community for possible acceptance and implementation is the concept of employee empowerment. Within the spectrum of discussion on employee empowerment, rhetoric inevitably mentions the relevant success or failure of empowerment as a viable tool to upper management. According to (Kirkman, 1989) empowerment of employees is continuously growing today in Europe. Multinationals have a great concern on empowerment of employees. Empowerment increase employee motivation and positive orientation towards his work role and finally results in higher productivity.(Watson,2003)over the past few years, traditional management has gone and new democratic approaches has takes its place. Employee empowerment, which came up in 1990s, is known as one of the new management concepts. (Hanold, 1997) However, when the relevant literature is analyzed, this concept is understood to have a longer history than previously thought with its roots Human Rights Movement of 1950 and 1960s, empowerment has rather closely related to the various concepts and techniques designed to democratize the work-place. 2.1 EFFECTIVENESS
Nursing Leadership and Management Discussion.

APA FormatNursing Leadership and ManagementRead Chapter 81. Describe a situation in which the nurse manager would use problem resolution in the workplace. Describe a situation in which the nurse manager would use negotiation to resolve a conflict (or potential conflict) in the workplace.2. Compare and contrast strategies for resolving a conflict, using first the informal negotiation method and then the formal negotiation method.3. Explore the American Nurses Association website for information on collective bargaining for nurses. Which states have nursing unions? Debate the issue of joining a union with another group of students.4. PART 1: Log onto the website of your state nurses association and search for information on collective bargaining. Search for news articles, union websites, and other recent information on collective bargaining for nurses in your state. Is there a great deal of collective bargaining activity in your state? If not, why? If yes, what are the primary issues under discussion?PART 2: Review the pros and cons of becoming part of a collective bargaining unit. If you were a full-time staff nurse, would you want to join a union? Why or why not?
Nursing Leadership and Management Discussion

Troy University Web Threat Phishing Description and Discussion.

I’m working on a computer science test / quiz prep and need guidance to help me understand better.

Providing a secure web environment is a critical task when people use the internet. So far, lots of website threats have been investigated and remediated by IT specialists. In this assignment, you are required to find a specific web threat, thoroughly describe it and discuss the associated solution. The followings are the requirements of the survey paper.At least two pages should be well structuredDirectly copy online articles and contents of textbooks is prohibited, your submission will be run and checked by Turnitin. If the similarity score is greater than 30%, points will be taken off due to penaltyFeel free to insert any image, flow chart, table, and so forth. If you use them, remember to cite the original resources
Troy University Web Threat Phishing Description and Discussion

Kuwait University GEA1 Participant Observation The Pitch Paper.

Objective· Demonstrate the ability to see issues from the perspective(s) of other groups/cultures by describing the values and communication styles found in groups different from one’s own and the way in which those differences can affect styles of verbal and nonverbal communication.AssignmentParticipant observation is a key methodology in cultural anthropology. This assignment is designed to provide you with firsthand experience conducting anthropological fieldwork in a local population. There are three parts to this assignment.1)Submit a short proposalfor approval. Without this component, Iwill not grade the remainder of the assignments. In the proposal, you must chose a field site that meets the following criteria:A social setting, where people are interacting with one anotherIn a public or online place Represents a new experience for you (not a place you work or frequent often)Can find someone to interview at a later time; in the proposal, tell us who you plan to interviewIn the proposal, tell mebriefly about the social-cultural phenomenon you are interested in.Recommended sites include: a sporting event, a festival, a park or beach, a USF student group event; in these times also a facebookgroup about a specific topic / for a specific group of people2)Participant observation notes.Plan to attend at least one hour at your fieldwork site. Observe what is happening in as much detail as possible. Some things to look for are the arrangement of the physical spacethe kinds of activities taking place, the kind of people who are there (age, ethnicity, social class, gender, etc.)people’s verbal and non-verbal behaviors, and other manifestations of cultural organization. Look for patterns. It may not be appropriate to take notes during your activity in some places, but be sure to do it immediately after you leave when you can recall the most details. One page of bullet points is not sufficient for an hour-long observation. Notes should contain detailed information beyond the timeand place you visited and number of people present.Where appropriate, talk to people there and let them know about your assignment and solicit an interview for the next assignment. You will be referencing your field site in a follow-up assignment, so make sure your observations are thorough!In a well-organized and well-written essay, write up the results of your participant observation task. Do this on the same day you do the observation, at least an outline so that you don’t forget crucial observations. Do so in a “rawdataform”, excluding any interpretation or emotions, merely writing down what you saw. Your essay should cover the following points (you must address each point to receive full credit):1. Brief description of where you went, when you were there, and why you selected site. Directly state your research question or focus, which will define the theme of field report.2. Your reflections on the diversity of the people at your fieldwork institution (for instance, gender, race, national origin, social class, education level).Length: 700-1,000 words
Kuwait University GEA1 Participant Observation The Pitch Paper

Snowboarding in the United States Expository Essay

Snowboarding has seemingly become one of the most popular sports in the United States, especially after the launch of the Winter Dew Tour at Colorado’s Breckenridge Ski Resort five years ago. Since then, snowboarding sport has undergone a series of evolution. For instance, new snowboarding tricks have been developed to replace or improve the old ones. In addition, advanced sporting equipments have been designed to advance the sport to high levels. On the other hand, some prominent riders have emerged in the last five years, leading to a steep competition among competitors in the sport. However, a number of fatal outcomes have been recorded, owing to the adoption of dangerous snowboarding tricks. Therefore, an aesthetic analysis of snowboarding appears significant for a comprehensive evaluation of the sport. In general, snowboarding is believed to have recorded a remarkable progress over the last five years. Stakeholders in the snowboarding sport reaffirm that, the sport has evolved extensively to reach the highest level of progression, ever since the sport was invented. A recent report indicates “eight years ago few, if any, adaptive snowboard lessons were offered; today, there are adaptive schools at most resorts and many offer snowboard lessons along with adaptive skiing techniques” (Disabled Sports par. 44). From a practical approach, the observed progression in snowboarding is attributable to the establishment of advanced training courses and adoption of new snowboarding tricks, which have offered riders with new opportunities to endure the strenuous episodes of the sport. Ordinarily, it is believed that, popularity of snowboarding has led to the development of adaptive equipments, which are ability-oriented to suit the needs of the riders. It is claimed “as snowboarding grows in popularity, options in equipment and teaching aids increase” (Disabled Sports par. 36). Get your 100% original paper on any topic done in as little as 3 hours Learn More In recent years, snowboarding seems to have attracted more riders than it was the case one decade ago. Consequently, new snowboarders are introducing new snowboarding tricks to achieve fun and victory in the game day-by-day. Some of the new snowboarding tricks which have been developed in the last five years include the double cork and triple cork tricks. These tricks have earned several snowboarders immense prominence, owing to their success in attempting the tricks in risky environments. For instance, the double cork snowboarding trick was first attempted by Shaun White at the 2010 Winter Olympics. This trick had not been practised before, but it gained popularity in the sport after the Olympics. Richards claims “It has been no time at all since we were wowed by Shaun White throwing down double corks in Whistler’s super-pipe at the 2010 Winter Olympics; it is crazy that such an insanely technical trick was to become out-dated” (par. 1). Shaun White had faced immense competition from Kevin Pearce. Therefore, the tragic elimination of Pearce gave White high chances of achieving victory in the 2010 Winter Olympics. Shortly, after the 2010 Winter Olympics, attempts for triple corks begun in the month of May when Nils Arvidsson attempted the trick successfully although he nearly missed the footage. Torstein Horgmo was the second to attempt triple cork tricks successful in June 2010. Horgmo achieved success in trying the new trick; hence he is known to be the world’s first rider to attempt the triple cork trick in the history of snowboarding. “It was not long after the Olympics in 2010 that triple corks were being attempted. There was a lot of excitement around an attempt by Nils Arvidsson in May 2010, the near-miss footage” (Richards par. 4). We will write a custom Essay on Snowboarding in the United States specifically for you! Get your first paper with 15% OFF Learn More It is believed that, double cork and triple cork tricks are the most challenging snowboarding tricks. Since their invention, only a few snowboarders have attempted them successfully without sustaining injuries. They require extensive skills in landing to prevent injuries to the riders. Therefore, those who have attempted the tricks successfully gained auspicious acknowledgement from the snowboard team; that is probably why Dave Richards, the Operations Director of the Nonstop Club remarks that triples are “massive tricks, and [they earn] full respect to anyone who attempts them” (par. 3). The remarkable successes in double cork and triple cork tricks are regarded to as immense progress in snowboarding in the last half decade. However, these tricks have attracted immense criticism from the public and the sporting community across the United States, owing to their health risks. Despite the prominence accorded to the snowboarders who applied the tricks successfully with safe landings, double cork and triple cork tricks are quite dangerous. Dangers of the double cork and triple cork snowboarding tricks can be explained by the two fatal outcomes which have been reported since 2009. In the first outcome, Kevin Pearce sustained traumatic brain injury on Dec. 31, 2009 while preparing for the Vancouver Olympics, leading to a tragic end of his snowboarding career. Pearce fell from the super-pipe and hit his head on the ground while he attempted to rotate; thus, becoming unconscious, owing to the brain injury. During an interview with Rachel George early this year in February, Pearce remarked, “I was so sick and so dizzy and so gone after that” (par. 3). Pearce’s mental trauma is believed to have been caused by the two successive falls he experienced during his training for the Vancouver Olympics in which he was attempting to qualify for the U.S Olympic team (George par. 2). The second fatal outcome in snowboarding sport was the death of Sarah Burke in 2012, owing to injuries she suffered during training on Jan. 10, 2012 which was run in Park City, Utah. She had contributed immensely to the progress of snowboarding by pushing for the acceptance of super-pipe triple cork in the Olympics (DeBruin and Pells par. 2). Not sure if you can write a paper on Snowboarding in the United States by yourself? We can help you for only $16.05 $11/page Learn More In a brief conclusion, snowboarding has recorded remarkable progress in recent years, owing to advanced training courses. However, the two fatal outcomes involving Sarah Burke death and Kevin Pearce have aroused immense outcry from the sporting community and the public at large. It is argued that double cork and triple cork tricks expose the riders to health risks as it was the case with Kevin Pearce and Sarah Burke. Snowboarders lament that snowboarding used to be quite safe before the introduction of the double cork and triple cork tricks although minor injuries were recorded. Double cork and triple cork tricks involve a high level of athletic skills; thus, making it difficult for new riders. Currently, the popular criticism of the risky snowboarding tricks seems to have made progress in snowboarding games, not worth appreciation. Consequently, new policy guidelines have been established to prevent unsafe practices in sports, primarily in snowboarding sport, which had not been given significant priority in the past. Ideally, progress is worth successful healthy outcomes in sporting activities. Works Cited DeBruin, L. and Pells E. Sarah Burke Dead: Skier Dies after Accident during Training at Park City, Utah. 2012. Web. Disabled Sports. Snowboarding. Web. George, R. Head Injuries a Rising Danger for Snowboarders, Skiers. 2013. Web. Richards D. Re: Doubles are so Winter Olympics 2010. 25 May, 2012. Web.

Behavior And Motivation Factors That Influence Asian Tourism Essay

essay writing help Behavior And Motivation Factors That Influence Asian Tourism Essay. Human behavior are an essential study for marketing to research, analyze and implement in order to improve a better service in the future or use the survey of customer’s need to fulfill the right needs to the right target. If we lack of knowledge of our customer’s behavior we may miss the opportunity to approach and sell the product to the customer. A rationale for this topic research is to study both behavior and motivation, which drive an Asian tourist to travel to Thailand. The most influence media nowadays are online sources where it is fast to access therefore, this should be compound of an attractive wording or information to persuade consumer and make them believe, trust in the places and looking forward to visit. According to John Crompton research in the area of consumer behavior and marketing which can apply in the field of tourism development and to non-profit leisure organizations. The title of research is “Motivation for Pleasure Vacations” that identifies all of the possibility motives of pleasure vacationers, which influence the selection of a destination. Empirically nine motives were mentioned; seven are classified as socio-psychological, another two come in the form of cultural category. The perception surveys before and after travelling are quite interesting. Since the itinerary has been booked, the traveler cannot predict what will they encounter with. Therefore, a personal expectation may be meet their expectation, overestimated or probably underestimated. CLEAR TITLE OF PROJECT “A study of behavior and motivation factors that influence and encourage Asian tourist for choosing Thailand as their travel destination, accordance with pre and post perception.” CONCISE STATEMENT OF RESEARCH PROBLEM To promote the destination “marketing strategy” should be involve therefore the image of the places should be maintain and adjust in order to be the top destination that people will consider on the first rank in their mind. Nowadays, the promotion is not right to the target; how to pull out our strength and make it outstanding to capture customer’s interest is a great challenge and be the number one problem that need to be fix soon. Moreover, in order to improve the trust and a good perception before travelling the organization should understand the nature of Asian tourist’s behavior and boost up with the right strategy. The structures of organization in Thailand related to tourism are not well planning as many overlapping position and complicated. This lead to ambiguous in management and restricted the concept idea of staff within organization. PROJECT OBJECTIVE (S) The objectives for doing this research are: To study and survey human behaviors especially Asian traveler in order to understand the majority objective of visiting Thailand. To study about the motivation that drive Asian tourists choose Thailand as their destination. To identify and classify the group of tourist according to their interest for using the right market strategy to the right target. To see the defect of the destination in order to make improvement and maintain the reputation of the country. To compare and evaluate the perception of Thailand before and after visit. CONCEPTUAL FRAMEWORK THE SCOPE AND DEFINITION OF THE STUDY The study will be using the concept of John L. Crompton, 1979 who research about the motivations for pleasure vacations, where nine motives were indentified. Seven were break down as “socio-psychological”, that are escape from the perceived mundane environment, exploration and evaluation of self, relaxation, prestige, regression, enhancement of kinship relationships and facilitation of social interaction. Another two were in “cultural category”, which are novelty and education. I will use his theory to be a prototype and find the conclusion of what motivate Asian people decide to come to travel in Thailand. Including compare the perception of Thailand before and after visit. Moreover, many more reason and motivation for travel to Thailand such as value of money, stopover flight, food, culture, natural resources, word of mouth, Thai service mind and the media are all the things to be concern in this research. Consumer behavior will also be mentioned as we learn that the good perception of the tourist is vital for their decision-making and once they visit us are they satisfied as they expected will be included. Consumer behavior, which relevant in the tourism field is one of the difficult researches since it related to the emotional significance and their decision to purchase is base on their delectation (SwarbrookeBehavior And Motivation Factors That Influence Asian Tourism Essay

Broward Community College Breathing Heart and Lungs Paper

Broward Community College Breathing Heart and Lungs Paper.

Breathing, Heart, and LungsAn anxious patient is having rapid and shallow breathing. After a few moments, he complains of a tingling sensation.What could be the causes of this tingling sensation?What are the various patterns of respiration and their significance?Ethnicity and culture influence risk factors for heart disease. Do you agree? Why or why not?What is the technique of percussion and palpation of the chest wall for tenderness, symmetry, bulges, fremitus, and thoracic expansion? Explain.Would you anticipate hearing hyper-resonance on a patient with a history of tobacco use? Why or why not?What are the mechanics of breathing with reference to lung borders and the anatomical structure of the lungs and diaphragm?
Broward Community College Breathing Heart and Lungs Paper

Ka-Discussion 8-application security

Ka-Discussion 8-application security. I need an explanation for this Computer Science question to help me study.

Read the textbook chapters as indicated for this week. Write a 2 to 3 paragraph (200 to 500 words) discussion and reflection on the topics.
Talk about was was interesting, difficult, or surprising in what your read. Note any “ah-ha!” moments.
Find a current news article or journal article (Google News and Google Scholar are your friends here) that highlights the topics for this week. Summarize the article’s main points and connect them to the material you read in the textbook.

I have attached the chapter 12 and chapter 15.
Ka-Discussion 8-application security