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Effect of Customer Participation on Customer Satisfaction Research Paper

Summary In their article titled “The Interplay between Customer Participation and Difficulty of Design Examples in the Online Designing Process and Its Effect on Customer Satisfaction: Mediational Analyses”, Chang, Chen and Huang (2009) address the effect of involving customers in design process on customer satisfaction. The authors note that there has been a trend towards customized products. They argue that today customers want to be involved in design of their products so that they can include specific features that they desire. Some key companies such as Dell and Adidas invite customer to participate in design of their product by prescribing specific features that they wish to be included (Chang, Chen and Huang 147). According to the author, involving customers in design process can not only increase their satisfaction but also motivate them to pay more for a product. In addition to satisfaction, the authors suggest that involving customers in designing a product increases their self-congruity. Although customer involvement generally increases satisfaction and self-congruity, the effect is subject to perceived complexity of design. Complex design, they note, can discourage customers that lack technical knowledge to understand the designs. In their study, Chang, Chen and Huang (2009) focus on effect of customer involvement when using “online interactive design tools” (Chang, Chen and Huang 147). In the study, the authors intended to investigate whether customer satisfaction was enhanced by involving customers using online interactive design tools, whether level of complexity had effect on customer satisfaction, effect of customer involvement on their self-congruity and whether self-congruity varied with level of complexity of a design. To accomplish the objects of their study, Chang, Chen and Huang adopted an experimental design than involved 180 participants. The level of satisfaction of the participants, between 18 and 25 year, was to be assessed. The experimental design took into consideration of participation and level of complexity of design. Two designs (a simple and complex design) of T-shirts were used for the experiment. The participants were divided into experimental and control groups. The experimental group was asked to participate in design of the two designs of T-shirts while the control group was presented with complete designs. Using ANCOVA test to analyze outcome, the experiment showed that customer participation had significant effect on satisfaction and self congruity (Chang, Chen and Huang 150). In addition, difficulty of a design was also found to have significant effect on customer satisfaction. Get your 100% original paper on any topic done in as little as 3 hours Learn More Chang, Chen and Huang experiment confirmed the importance of customer involvement on satisfaction. When customers are involved in the process of designing their products, their sense of ownership to a product increases and so is their satisfaction. However, the authors warn against presenting customers with complex designs as this can lower their satisfaction. Customers without technical capability to understand difficult design may feel frustrated or confused when presented with difficult designs (Chang, Chen and Huang 149). Although the study involved specific product, T-shirts, the outcome is relevant to other products. The outcome of the study strongly supports the idea that involving customers in design can boost their satisfaction. Analysis Ability to achieve customer satisfaction is very important in the current highly competitive business environment. To gain competitive advantage, organizations today do everything possible to ensure that their products or services satisfy their customers. Customer participation is therefore one of the techniques that organization employ to achieve customer satisfaction. The authors therefore address a very relevant issue in business today. The authors assume that by ensuring high customer satisfaction, an organization can be able to do well in its area of business and gain competitive advantage. Considering the current trend of customized products, giving customers opportunity to be involved in design of their desired products can highly determine their satisfaction. The internet has evolved to be a major platform to interact with customers. Internet interactive tools therefore provide opportunity to involve customers in design of their products. When involving customer in product design using online interactive tools, it can be difficult to evaluate the effect of such participation because of impersonal nature of online tools. The outcome of the study therefore has great implication to organizations that use the internet to interact with customers. Reliability of a research study is highly depended on the individuals that carry out the study. Chang, Chen and Huang are scholars in department of management at the National Chiao Tung University. The University is among the top higher learning institutions in Republic of china and world over. In addition, the authors adopt a strong experimental design to address their research objectives. Consequently, the outcome of the study can be relied. Chang, Chen and Huang conclude in their study that allowing customers to participate in product design using online interactive tools can improve their satisfaction. They argue that allowing customer participation can increase their self-congruency and ownership. We will write a custom Research Paper on Effect of Customer Participation on Customer Satisfaction specifically for you! Get your first paper with 15% OFF Learn More Using online platform, customers can have easy access to many organizations that can provide them with product or services that they desire. An organization that provides better customer experience therefore has competitive advantage. Borrowing from the study, an organization that allows customers to participate in product design is more likely to achieve high customer satisfaction. Works Cited Chang, Chia-Chi, Hui-Yun Chen and I-Chiang Huang. The Interplay between Customer Participation and Difficulty of Design Examples in the Online Designing Process and Its Effect on Customer Satisfaction: Mediational Analyses. CyberPsychological

Week 5 Assignment: Research Design

Week 5 Assignment: Research Design. I need help with a Nursing question. All explanations and answers will be used to help me learn.

A baccalaureate nurse understands, relates, and values the fundamental elements of research, process, and designs as a foundation for an evidence-based practice (AACN, 2008; QSEN, 2018).This assignment will be uploaded automatically to Turnitin upon submission to verify this is your original work and no parts were copied from another student.
Turnitin is now more closely integrated with Canvas. Overall, you will find Turnitin assignments easier to use, but the steps to submit an assignment have changed somewhat. Directions are as follows:1. Click the orange “Submit Assignment” button at the top of the page to open the upload window.2. Click on “Choose File” to select your assignment file you want to upload.3. Check the box to agree to the Turnitin End-User License Agreement.4. Click “Submit Assignment.”5. Your Turnitin report will be visible in the “Grades” section of your course.

Please refer to the pages below for more information about these changes.• Turnitin Submitting a Paper (Links to an external site.) explains how to submit a file.• Turnitin Assignment Student View (Links to an external site.) lets you submit a paper, then view feedback on the file you have submitted.• Turnitin Viewing Instructor Feedback (Links to an external site.) helps you view your instructor feedback.Please contact your instructor if you have any questions.
Purpose:
This assignment provides a learning activity for students to demonstrate understanding of quantitative and qualitative research, the purpose and importance of designs, and how research is critical for creating a credible evidence-based nursing practice.
Course Outcomes:
This assignment enables the student to meet the following Course Outcomes.
CO 1: Examine the sources of evidence that contribute to professional nursing practice. (PO 7)
CO 2: Apply research principles to the interpretation of the content of published research studies. (PO 4 & 8)
CO 5: Recognize the role of research findings in evidence-based practice. (PO 7 & 8)
Directions for Preparing the Scholarly Paper:

Read each of these instructions.
Read the assignment grading rubric criteria. Your paper will be graded using the assignment grading rubric criteria.
Review the Recommended Guideline (Links to an external site.). The guideline is a recommended outline only and does not substitute for your assignment grading rubric.
Review the following link which contains a tutorial for your Week 5 Assignment. Click here for the transcript. (Links to an external site.)https://lms.courselearn.net/lms/video/player.html?video=0_72mxt830
This assignment is completed as an APA paper. APA resources can be found in your Resources Tab and the library. You are required to complete the paper using the productivity tools required by Chamberlain University, which is Microsoft Office Word 2013 (or later version), or Windows and Office 2011 (or later version) for MAC. You must save the file in the “.docx” format. Do NOT save as Word Pad. A later version of the productivity tool includes Office 365, which is available to Chamberlain students for FREE by downloading from the student portal at http://my.chamberlain.edu (Links to an external site.) . Click on the envelope at the top of the page
Two or more supporting scholarly references are required. Textbooks and assigned readings are not allowed and should not be used as a scholarly source. Use the Chamberlain Library to locate relevant, scholarly sources.
No more than two direct quotes are allowed. You should be using mostly your own words to demonstrate your understanding of the topics/criteria for this assignment. Citations and references must be included.
This is a short, scholarly paper. The assignment should be 3-4 pages in length not including the title page and references page.
Double check your work with the grading rubric to ensure you have met all grading criteria for this assignment.
Submit the completed assignment on the Week 5: Assignment page.

Reminder
Before preparing your assignment, please review this “Crediting Sources Made Simple (Links to an external site.)” resource. This tool is intended to help you understand scholarly writing, APA, referencing, and crediting. Please reach out to your instructor with any questions as you prepare your assignment.
Note: Please use your browser’s File menu to save or print this page.
References
American Association of Colleges of Nurses (AACN). (2008). Executive summary: The essentials of baccalaureate education for professional nursing practice (2008). Retrieved from http://www.aacnnursing.org/Education-Resources/AAC…
Quality and Safety Education for Nurses (QSEN). (2018). QSEN knowledge, skills, and attitude competencies. Retrieved from http://qsen.org/competencies/pre-licensure-ksas/
Rubric

NR439 Week 5 Assignment Rubric

Criteria
Ratings
Pts

This criterion is linked to a Learning OutcomeIntroductionWrite a paragraph introduction incorporating your learning and using mostly your own words to summarize:a) The need for nursing research.b) The importance for nurses to understand the basic principles of research.c) The purpose of your paper.

32.0 ptsThoroughly summarizes criteria in the first column. Excellent details are provided.
28.0 ptsMostly summarizes criteria in the first column or one criteria lacks details or is missing.
25.0 ptsMinimally summarizes criteria from first the column or two criteria lack details or is missing.
11.0 ptsPoorly summarizes criteria from the first column or all criteria lack details.
0.0 ptsAll criteria from the first column are missing.

32.0 pts

This criterion is linked to a Learning OutcomeQuantitative ResearchWrite a paragraph incorporating your learning and using mostly your own words to summarize:a) The importance of quantitative research.b) One type of quantitative design; explain one important feature of this type of design.c) How quantitative research can help improve nursing practice.

34.0 ptsThoroughly summarizes criteria in the first column. Excellent details are provided.
30.0 ptsMostly summarizes criteria in the first column or one criteria lacks details or is missing.
27.0 ptsMinimally summarizes criteria from first the column or two criteria lack details or is missing.
13.0 ptsPoorly summarizes criteria from the first column or all criteria lack details.
0.0 ptsAll criteria from the first column are missing.

34.0 pts

This criterion is linked to a Learning OutcomeQualitative ResearchWrite a paragraph incorporating your learning and using mostly your own words to summarize:a) The importance of qualitative research.b) One type of qualitative design; explain one important feature of this type of design.c) How qualitative research can help improve nursing practice.

34.0 ptsThoroughly summarizes criteria in the first column. Excellent details are provided.
30.0 ptsMostly summarizes criteria in the first column or one criteria lacks details or is missing.
27.0 ptsMinimally summarizes criteria from first the column or two criteria lack details or is missing.
13.0 ptsPoorly summarizes criteria from the first column or all criteria lack details.
0.0 ptsAll criteria from the first column are missing.

34.0 pts

This criterion is linked to a Learning OutcomeResearch SamplingWrite a paragraph incorporating your learning and using mostly your own words to summarize:a) What is sampling and why is sampling important.b) One sampling strategy used in quantitative research.c) One other sampling strategy that you learned.

34.0 ptsThoroughly summarizes all criteria in the first column. Thorough details are provided.
30.0 ptsMostly summarizes criteria in the first column or one criteria lacks details or is missing.
27.0 ptsMinimally summarizes criteria from the first column or two criteria lack details or is missing.
13.0 ptsVaguely summarizes all criteria from the first column or all criteria lack details.
0.0 ptsAll criteria from the first column are missing.

34.0 pts

This criterion is linked to a Learning OutcomeCredible Nursing PracticeWrite a paragraph incorporating your learning and using mostly your own words to summarize:a) How research can help to make nursing practice safer.b) Why research is critical for creating an evidence-based nursing practice.

34.0 ptsThoroughly summarizes criteria in the first column. Thorough details are provided.
30.0 ptsMostly summarizes criteria in the first column. Good details.
27.0 ptsMinimally summarizes criteria in the first column or one criteria lack details or is missing.
13.0 ptsPoorly summarizes criteria from the first column or both criteria lack details.
0.0 ptsBoth criteria from the first column are missing.

34.0 pts

This criterion is linked to a Learning OutcomeConclusionWrite a short, concise, thorough summary of the main points of the paper.

32.0 ptsSummarizes a short, concise, thorough summary of the main points of the paper.
28.0 ptsMostly summarizes the main points of the paper. Good details.
25.0 ptsWrites a vague summary of the paper. Fair details.
11.0 ptsWrites a poor summary of the paper. Poor details.
0.0 ptsDid not sufficiently provide any of the conclusion criteria or conclusion not discussed.

32.0 pts

This criterion is linked to a Learning OutcomeScholarly Writing, Mechanics, Organization, Spelling, Sentence Structure, Grammar.

8.0 ptsExcellent scholarly writing, mechanics, organization, spelling, sentence structure, grammar. No errors noted.
6.0 ptsGood writing, mechanics, organization, spelling, sentence structure, grammar. A few errors.
3.0 ptsFair writing, mechanics, organization, Spelling, sentence structure, grammar. Some errors noted.
2.0 ptsPoor writing, mechanics, organization, spelling sentence structure, grammar. Many errors noted.
0.0 ptsVery poor writing, mechanics, and organization. Errors throughout are noted. Writing is difficult to understand or follow.

8.0 pts

This criterion is linked to a Learning OutcomeAPA Formatting

8.0 ptsExcellent APA formatting with no errors. Uses mostly own words. No more than 2 direct quotes used.
6.0 ptsGood APA formatting with a few errors noted. Three direct quotes used.
3.0 ptsFair APA formatting with some errors noted. Four direct quotes used.
2.0 ptsPoor APA formatting with many errors noted. Five or more direct quotes used.
0.0 ptsVery poor APA with errors noted throughout.

8.0 pts

This criterion is linked to a Learning OutcomeSupporting EvidenceUses 2 or more relevant scholarly sources to support writing. Textbooks should not be used.

9.0 ptsUses 2 or more relevant scholarly sources to support writing. Textbooks are not used.
5.0 ptsUses at least 1 relevant scholarly source to support writing.
0.0 ptsNo relevant scholarly sources provided.

9.0 pts

This criterion is linked to a Learning OutcomeLate Deduction

0.0 pts0 points deductedSubmitted on time
0.0 ptsNot submitted on time – Points deducted1 day late =11.25 deduction; 2 days=22.5 deduction; 3 days=33.75 deduction; 4 days =45 deduction; 5 days = 56.25 deduction; 6 days =67.5 deduction; 7 days =78.75 deduction; Score of 0 if more than 7 days late

0.0 pts

Week 5 Assignment: Research Design

COSC 1337 Fundamentals of Programming Project

essay writer COSC 1337 Fundamentals of Programming Project.

hello again, I have this project I want you to do please, but I need you to do in a very very basic level, because I’m having a real difficulty explaining the codes to the professor. I don’t want you to use any fancy stuff please, just a super basic coding, I want the code to look bad actually so just do it in a very bad/beginner level as long as the program runs.also don’t forget to add comments in the code, specially before every function.The screen shoots is just a sample for you to see how the professor did one of his projects, so you can maybe follow his instruction or the way he do stuff.
COSC 1337 Fundamentals of Programming Project

SPD 501 Concordia University Nebraskia Philosophy of Special Education Essay

SPD 501 Concordia University Nebraskia Philosophy of Special Education Essay.

A philosophy of special education is a statement regarding your beliefs and values about special education. A shorter version of this statement is often required as part of the application process to obtain employment as a teacher.

Create a 750-1,000 word draft of your special education philosophy. Include statements regarding your beliefs and values in each of the following areas:

The purpose of education.
Your personal vision of meeting the learning needs of students with special needs using standards-based instruction.
How some of the ethical frameworks and professional practice standards you have examined will guide your professional practice.
The types of resources teachers should seek to continually deepen their understanding of cultural, ethnic, gender, and learning differences among their students.
The types of professional activities or learning communities that would best facilitate lifelong learning.

SPD 501 Concordia University Nebraskia Philosophy of Special Education Essay

De Anza College Cave Digging Artist Finds Inspiration Underground Video Questions

De Anza College Cave Digging Artist Finds Inspiration Underground Video Questions.

Watch the following video about Ra Paulette. This is a story about a person who doesn’t care about having a conventional job, and I want to invite you to be open to the possibility that you can do many different things during your lifetime whether they are careers or hobbies. Watch this short video twice and write a response that focuses on the following:1: List 4 values that are important to Ra? Describe how or why each value is important. First list the value and then use a separate line for each value. Write in complete sentences.2: List 4 skills Ra utilizes. Be careful not to list personal traits. How does he demonstrate each skill? First list the skill and then use a separate line for each skill. Write in complete sentences. 3: What might Ra’s 4 letter MBTI code be? Cite an example for each letter to support your rational. Use a separate line for each letter and write in complete sentences.4: What might be Ra’s 2 letter Holland Interest (RIASEC) code? Cites specific examples to support your rational for each letter.5: What are the main ideas that you got from watching this video?
De Anza College Cave Digging Artist Finds Inspiration Underground Video Questions

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