No individual, group, or organization can exist without communication: the transfer of meaning among its members. It is only through transmitting meaning from one person to another that information and ideas can be conveyed. Communication, however, is more than merely imparting meaning. It must also be understood. Before communication can take place, a purpose, expressed as a message to be conveyed, is needed. It passes between a sender and a receiver.
The message is encoded (converted to a symbolic form) and passed by way of some medium (channel) to the receiver, who retranslates (decodes) the message initiated by the sender. The result is transfer of meaning from one person to another. In this paper I will be describing the communication climate in my organization as a whole. I will be explaining the strengths and weaknesses of my organization’s communication. I will be explaining the management approach of your organization’s supervisors, managers, and executives contribute to or detract from effective communication.
I will also provide an example that supports my view. The key parts of the communication process consist of the sender, encoding, the message, the channel, decoding, the receiver, noise, and feedback. The sender initiates a message by encoding a thought. The message is the actual physical product from the sender’s encoding. When we speak, the speech is the message. When we write, the writing is the message. When we gesture, the movements of our arms and the expressions on our faces are the message. The channel is the medium through which the message travels.
It is selected by the sender, who must determine whether to use a formal or informal channel. The receiver is the object to whom the message is directed. But before the message can be received, the symbols in it must be translated into a form that can be understood by the receiver. This step is the decoding of the message. Noise represents communication barriers that distort the clarity of the message. Examples of possible noise sources include perceptual problems, information overload, semantic difficulties, 3 or cultural differences. The final link in the communication process is a feedback loop.
Feedback is the check on how successful we have been in transferring our messages as originally intended. It determines whether understanding has been achieved. The communication climate of my organization as a whole is an open, clear communication climate which I feel tends to increase productivity. Also of importance is a certain degree of openness in terms of workers being able to express their opinions and feelings without fear of retaliation. When the employees not only know exactly what is expected of them, but understand that they have the responsibility of meeting those needs, improvement in job performance is likely to be the result.
If good job performance is then rewarded favorably, such as through feedback, raises, awards or promotions during scheduled reviews, employees are more likely to keep improving on their productive work behaviors. Communication is mostly done orally and in writing, the manager does this because she wants to make sure everyone understands what is being communicated. The best communication climates foster clarity. My company values and expectations can be communicated in many ways that work to strengthen communication.
Managers are able to build a better communication climate by monitoring it and modeling clear communications in conversations, meetings and memos. They have an idea of a win-win situation between the employers and employees forms the strong basis of effective communication climates. The strengths of my organization’s communication are the constant oral meetings that are done to make sure everyone is on the same page. Everything is also done in writing even though the message was already done verbally. During open communication everyone is able to give feedback and voice their opinions.
Another strength is that management shows employees that 4 they appreciate our hard work by given raises and feedback on a job well done. Communicating to workers through a system of expectations and rewards helps them own the responsibility to take the initiative in their work and workplace behaviors. Taking responsibility and being expected to take the initiative can also help reduce negative attitudes. The weakness of my organization’s communication is the negative attitudes such as defensiveness that some of the employees get when they feel that a policy doesn’t make since and the manager’s and the supervisor doesn’t show any concerns.
Another weakness is if an employee is unclear on any part of his or her job expectations may respond that he or she wasn’t told and that’s why the needed work wasn’t done. His or her attitude may even affect co-workers, which is likely to only create more negativity in the workplace climate. I feel that the management approach of my organization’s supervisors, managers, and executives contribute to effective communication. They do this by always communicating verbally and in writing.
Also, if there is a conflict it is solved face-to-face, with the involved parties and management to resolve the conflict. For example, management had a meeting regarding a new policy they wanted to implement within the company. Management communicated that there was going to be a new policy and they had an employee’s meeting for feedback on the new policy and this feedback was going to help them decide to keep the policy or to come up with another police.
Business cases are used to help students learn about the important concepts and explore the issues, problems or decision-making situations faced by organizations and managers.
The case study should be analyzed individually and will have its own set of questions to be addressed. Read the appropriate materials and prepare a case analysis report in a way that addresses all the questions provided.
The case study mentioned below needs to be purchased from Ivey Publishing website.
Vallabh, P., Das, R. and Jayaseelan, S. and Dhar, S. (2020). PNB Housing Finance Limited: Toward Successful Transformation. Ivey Publishing. Product Number: 9B20M078.
Develop an ability to identify the hidden issues based on a detailed analysis.
Analyze the issues based on the theoretical concept learned.
Provide a recommendation for each issue identified in the case.
Prepare a coherent report and integrated analysis.
reading the case two to three times to understand the issues faced by the organization or the protagonist;
analyzing the issues based on the theoretical concept learned; and
providing a recommendation for each issue identified in the case.
SW Learning. (n.d.). Preparing an effective case analysis. http://www.swlearning.com/management/hitt/hitt_student/case_analysis.html
Chandy, K. T. (2004). Case writing guide. http://bingweb.binghamton.edu/~tchandy/Mgmt411/case_guide.html
Cengage Learning. (n.d.). Case studies: Overview. https://college.cengage.com/business/resources/casestudies/students/overview.htm
Prentice Hall. (n.d.). How to analyze a case study. http://wps.prenhall.com/bp_laudon_essmis_6/21/5555/1422312.cw/content/index.html
UNB Writing Centre. (n.d.). Case study analysis. https://www.unb.ca/fredericton/studentservices/_resources/pdfs/wss/casestudyanalysis.pdf
introduction (Brief summary of the case – not more than 150 words),
company background (based on data in the case and from the company’s website; not more than 150 words),
issue (based on discussion questions provided – Please name the sections appropriately)
evaluation of Issues,
Word Limit: 1500 to 1800 words
Should use APA format
Consult your instructor regarding use of external academic and relevant non-academic references to support your case analysis
to identify factors that drive change in an organization
to understand what leads to resistance to change and provide suitable solutions
to understand the importance of a change management plan
to identify strategies for implementing change
In order to complete your case analysis successfully, you should consider
You may like to explore the following resources for learning how to analyze a case and write a Case Analysis report:
You should consider organizing your report as follows:
The case is about PNB Housing Finance Limited (PNB) an Indian company, planning for an IPO and organization-wide changes at the structural, technical, and behavioural levels. The case discussed if the company has successfully implemented change and is ready for growth. The learning objectives are:
Suggested Case Questions
Why was organizational transformation needed at PNB?
What factors contributed to the resistance to change at PNB and how did it overcome the resistance?
How did PNB’s top management implement change? What interventions would you recommend?
Case Analysis 2 will be marked in its entirety out of 100. The following rubric indicates the criteria students are to adhere to, and their relative weights to the assignment overall.
% of Final Grade
Case Analysis (80%)
a. Provided Company Background
b. Identified the issues, problems or decision dilemma faced by the organization/ protagonist
c. Analyzed the issues, problems or decision dilemma faced by the organization/ protagonist and integrates with the theoretical concepts learnt.
d. Provides suitable alternatives related to the issues, problems or decision dilemma faced by the organization/ protagonist.
e. Provides appropriate recommendation given the case facts and analysis completed
f. Included Introduction and Conclusion
Attention to Detail (20%)
a. Use of relevant facts from the case and other resources (course material, additional readings, etc.)
b. Spellings, grammar, and APA format followed