Get help from the best in academic writing.

Commonwealth Bank of Australia and Customer Strategies

Commonwealth Bank of Australia and Customer Strategies. PART A: RESEARCH INTO THER AUSTRALIAN BANKING SECTOR Chosen Bank: The Commonwealth Bank of Australia (CBA) Company Analysis Organisational goals and objectives: The Commonwealth Bank of Australia is a multinational bank with operations across, New Zealand, Asia, the United States and the United Kingdom. The Commonwealth Bank’s purpose: “To improve the financial wellbeing of our customers and communities” (Commonwealth Bank, 2018, p. 13) This purpose is consistent with their current overall strategy to become a simpler, better bank. With a focus on delivering balanced and sustainable outcomes for customers, community, people and shareholders. They plan on simplifying their portfolio, operations and processes while continually building strong and trusted relationships with customers. In 2018, they set themselves the following goals: #1 Net promoter score for consumer and business customers Top quartile reputation score Top 10% employee engagement score Top quartile total shareholder returns (Commonwealth Bank, 2018, p. 13) Established in 1911, CBA is now the largest bank in the Southern Hemisphere, featuring vast resources and capabilities. Their workforce of 52,000 employees serve 16.1 million customers. In terms of physical channels, CBA have established the largest network in Australian with 1,267 branches and 4,253 ATM’s (Commonwealth Bank, 2018, p. 14). Their innovative approach to digital capabilities is sector-leading through services such as NetBank, the CommBank app, Artificial Intelligence (AI), data systems and cloud technology. These resources and capabilities have enabled CBA to achieve impressive service quality ratings. As of 2018, CBA had achieved the Bank leading position in retail customer satisfaction for 51 of the previous 60 months. A Roy Morgan report showed that CBA achieved a net promoter score (NPS) of 3.8, while this is quite low, they are the only one of the big four with a positive score (Roy Morgan, 2019). Market Analysis/Customers Customer Behaviour: Customer Loyalty: http://www.roymorgan.com/findings/7918-banking-nps-201903290530 Customer satisfaction; http://www.roymorgan.com/findings/7667-bank-customer-satisfaction-and-nps-slip-further-during-finance-royal-commission-201807200538 PART B: RESEARCH INTO THE CUSTOMER STRATEGIES AND CRM OF THE COMMONWEALTH BANK OF AUSTRALIA (CBA) Operational Systems and processes: CBA are well known for their marketing leading innovation, which is reflected through their banking systems and processes. In 2008 the bank announced a four-year project ‘Core Banking Modernisation’ that had a final cost of $1.1 billion. A much-needed move for the bank, as it involved removal of their 45-year-old legacy system. The project had the goal of modernising existing banking systems in order to enhance the way they provide services to their customers (Commonwealth Bank, 2008). It achieved efficiencies and simplified banking experiences through underpinned end to end processing systems. Customers additionally benefited from increased access to innovative products, significant operational benefits and cost savings while experiencing a more flexible and open banking experience (Evans, 2011). System automation: In the early 2000s CBA took the riskier move to develop their own inhouse CRM system. The system ‘CommSee’, stands for ‘Service Excellence Everyday’. It had had three main fulfilment objectives; know the customer, deliver that they want and do it in a reliable manner (Commonwealth Bank, 2004). Ralph Norris, CEO at the time, backed the move claiming it was a great success for the bank. CommSee enables them to embed visions for customer service excellence through IT systems. Initially an IT solution developed for the banks high-end clients, it was then tailored specifically to meet the needs of their broader customer base. One of the main features of the system allows bank staff to view stored customer profiles, providing insights on various accounts the customer holds and the statuses of recent interactions with the bank. The system automates electronic documentation, which includes the ability to capture customer signatures and has the aim of helping all staff conduct their jobs better (Deare, 2006). Channel integration: CBA have exceptional digital channel integration through various products and services. They serve 6.5 million customers through their NetBank website, CommBank app and digital wallets (John, 2018). NetBank allows customer to manage finances form their own home, helping with efficiencies and costs for the bank. While the CommBank app, with 5 million daily users, simplifies day-to-day management of cards, funds and transferring. Additionally, CBA provides EFTPOS tablet ‘Albert’ to small businesses to provide efficiencies in daily operations. Artificial intelligence: Since 2015 CBA has been developing an ‘Artificial intelligence (AI) stack’, which is now over half-way through development. It includes a customer engagement engine (CEE) with capabilities for suggesting 20 million conversation starters a day. The AI stack allows the bank to better understand what customers are telling them, and problems that need to be solved. Feedback is then fed into the CEE which allows for more proactive and needs-based conversations with customers. AI is additionally used on similar customer complaints, by assessing all past information on those customers in order to identify common events or patterns. This enables understanding of how the bank can shift net promoter scores (Crozier, 2018). Analytical Data systems and warehousing: CBA is definitely an impressive company from an analytical perspective, analysis of data has now become one of their greatest strategic focuses. Globally, banks are recognising the need to examine vast volumes of data in order to improve understanding of customers. In 2016, CBA completed a modernisation project of their ageing data centre in Sydney. This project delivered boosts in security, power efficiency while also increasing the facility’s projected lifespan (Pearce, 2016). Rather than moving to a new facility, CBA opted to revitalise the current facility with an additional two new data halls, a move which is believed to have saved the bank millions. Data analysis has become increasingly essential for CBA, they are slowly moving towards serving customers through interactions on iPhones and tablets rather than in costly branches (Eyers, 2014). Cloud technology: Additionally, CBA excel in cloud technology through their own private cloud ‘One Cloud’, which was developed since 2010 and planned to replaced their outsourced IMB P-series system in 2019. This initiative allowed CBA to significantly decrease their cost to income ratios using the technology. They have found that utilising a private cloud is always cheaper than a public one. Through this development CBA experienced significant increases in efficiency and accelerated product development speeds, leaving other competitors well behind (Sharwood, 2018). It allows the bank to eliminate centralised provisioning services, giving customers a more tailored service. It successfully reacts to the increasing need of improved responsiveness and delivery of self-service capabilities for business customers (Writers, 2019). Strategic Customer strategy: When it comes to customer strategy CBA has always made efforts to distinguish themselves in the market. The CommBank “CAN” campaign is designed to highlight their competitive advantages in relation to consumers, what a modern bank can be. Whether this is through their various products and services specifically designed to simplify everyday life for its customers. More recently, CBA released their ‘Comyn’ plan to invest $5 billion into technology over a 5 year period. It is an attempt to further extent their sector-leading position by improving outcomes and experiences for customers. One main initiative is their more personal app which is aimed to assist customers depending on their circumstances, which will continually improve (Knight, 2019). Competition strategy: Customers are at the forefront of CBA’s operations, their number one priority. They use the following to distinguish themselves from competitors: People: A vibrant, positive and customer-focused culture Technology: Providing market-leading solutions to meet changing digital needs Productivity: Simplifying the way customers do things in order to achieve efficiency Strength: Stability and security making them a organisation customers can trust (Commonwealth Bank, 2014) Additionally, CBA are extremely attractive through their 1,000 branches across the country, still placing emphasis on face to face channels. Digital strategy: CBA has established that an important way to distinguish themselves from competitors is through leadership in digital banking. As previously mentioned, they do this through a plethora of products and services such as NetBank, the CommBank app, EFTPOS ‘Albert’ tablet and One Cloud. These various approaches allow them to provide the highest level of customer service. Collaborative Partnerships: One of CBA’s recent collaborations is with Australian start-up Kounta, allowing for improvements on their EFTPOS tablet ‘Albert’ for businesses. This provided various benefits for customers, giving them a personalised experience in the digitally-led business environments of today. It enabled businesses to provide great customer experiences by making paying at the table easier, simplifying customer service roles. It helped day-today store management easier through transparency in process management. Finally, it provides greater security for customers with Kounta’s reliable service, heavy security procedures and data backups (Commonwealth Bank, 2016). This partnership with Kounta allowed CBA to provide personalised and tailored products to their business customers, leading to greater satisfaction. Employees: CBA is well known for their investment in employees, they understand the impact front-line staff have on customers they serve. Since 2005, their CommSee program requires thousands of staff to sit mandatory exams on the new technology. This initiative allowed employees to feel more empowered by technology which translates into service improvements for customers (Bajkowaski, 2005). REFERENCES Bajkowski, J. (2005). Commonwealth Bank staff sit mandatory CRM exams. [online] Computerworld. Available at: https://www.computerworld.com.au/article/142951/commonwealth_bank_staff_sit_mandatory_crm_exams/ [Accessed 27 May 2019]. Commonwealth Bank (2004). Commonwealth Bank Group. [online] Commbank.com.au. Available at: https://www.commbank.com.au/about-us/news/media-releases/2004/130204-news-customer-service-tasmania.html [Accessed 27 May 2019]. Commonwealth Bank (2008). Commonwealth Bank Group. [online] Commbank.com.au. Available at: https://www.commbank.com.au/about-us/news/media-releases/2008/280408-news-cbamodern.html [Accessed 28 May 2019]. Commonwealth Bank (2014). Strategy – Commonwealth Bank Group. [online] Commbank.com.au. Available at: https://www.commbank.com.au/content/commbank-neo/2014shareholderreview/strategy.html [Accessed 28 May 2019]. Commonwealth Bank (2016). introducing-kounta-on-albert-the-all-in-one-business-platform. [online] Commbank.com.au. Available at: https://www.commbank.com.au/guidance/blog/introducing-kounta-on-albert-the-all-in-one-business-platform-201603.html [Accessed 27 May 2019]. Commonwealth Bank (2018). CBA annual report 2018. [online] Commbank.com.au. Available at: https://www.commbank.com.au/content/dam/commbank/about-us/shareholders/pdfs/shareholder-information/cba_annual-review-2018.pdf [Accessed 29 May 2019]. Crozier, R. (2018). CBA system suggests 20m customer conversations a day. [online] iTnews. Available at: https://www.itnews.com.au/news/cba-system-suggests-20m-customer-conversations-a-day-493688 [Accessed 28 May 2019]. Deare, S. (2006). CommSee an ‘absolute standout’: CBA chief. [online] ZDNet. Available at: https://www.zdnet.com/article/commsee-an-absolute-standout-cba-chief/ [Accessed 27 May 2019]. Evans, B. (2011). SAP BrandVoice: Commonwealth Bank Doubles Down on Core Transformation. [online] Forbes.com. Available at: https://www.forbes.com/sites/sap/2011/08/22/commonwealth-bank-doubles-down-on-core-transformation/#5b55f4e8722e [Accessed 28 May 2019]. Eyers, J. (2014). Big data analysis a top priority for CBA chief executive Ian Narev. [online] The Sydney Morning Herald. Available at: https://www.smh.com.au/business/banking-and-finance/big-data-analysis-a-top-priority-for-cba-chief-executive-ian-narev-20140814-103zym.html [Accessed 28 May 2019]. Pearce, R. (2016). Data centre modernisation delivers dividends for Commonwealth Bank. [online] Computerworld. Available at: https://www.computerworld.com.au/article/600477/data-centre-modernisation-delivers-dividends-commonwealth-bank/ [Accessed 28 May 2019]. Roy Morgan (2019). NPS® rating of big four banks declines during Finance Royal Commission. [online] Roy Morgan. Available at: http://www.roymorgan.com/findings/7918-banking-nps-201903290530 [Accessed 29 May 2019]. Sharwood, S. (2018). CBA goes infrastructure-as-code. [online] iTnews. Available at: https://www.itnews.com.au/news/cbas-new-private-cloud-nears-completion-moves-to-infrastructure-as-code-511657 [Accessed 28 May 2019]. Writers, S. (2019). Commonwealth Bank OneCloud wins Benchmarks Finance category. [online] iTnews. Available at: https://www.itnews.com.au/news/commonwealth-bank-onecloud-wins-benchmarks-finance-category-520257 [Accessed 28 May 2019]. Commonwealth Bank of Australia and Customer Strategies
FST Northern Star College Online Division and Remainder Theorem Questions.

9-4: Division and Remainder Theorem – 4 Questions1. f(x) = x4 + 2×3 – 10×2 + 4x – 24 and g(x) = x2 + 2Divide f(x) by g(x), write the quotient and remainderAnswer: ______2. Find the remainder when x3 – 2×2 + 8x – 26 is divided by x – 6 Answer: ______ 3, f(x) = 2×3 + 5×2 – 27 and g(x) = x + 3 Divide f(x) by g(x), write the quotient and remainder Answer: ______ 4. Find the remainder when x3 – 4×2 + 8x – 25 is divided by x – 4 Answer: ______
FST Northern Star College Online Division and Remainder Theorem Questions

Central Michigan University Digital Work and Personal Lives Threats Essay.

Based on the types of threats that exist in our digital work and personal lives, which of these do you feel is the most insidious? Why? As a contrast, which of these do you feel “is not that big of a deal”? Why?—- Requirements:- Limit your response to 300 words maximum.- Write most of the answer in your own words.- No complicated grammar as well as vocab.-The only source allowed is from the attachments pages. Find any relevant information/ideas and cite them.- Provide specific references to the book in your own words. Please cite your sources fully, MLA format is fine.- Use (Calibri, the default Microsoft Word font, is fine), size 11, 1″ margins on all sides, 1.5 spacing.Book reference: John Gallaugher. Information Systems: A Manager’s Guide to Harnessing Technology. FlatWorld, 2019
Central Michigan University Digital Work and Personal Lives Threats Essay

NURS 6050 Walden University W8 The Role Of The Nurse In Healthcare Programs Capstone

NURS 6050 Walden University W8 The Role Of The Nurse In Healthcare Programs Capstone.

Program DesignIn a 2- to 4-page paper, create an interview transcript of your responses to the following interview questions. · Tell us about a healthcare program within your practice. What are the costs and projected outcomes of this program?· Who is your target population?· What is the role of the nurse in providing input for the design of this healthcare program? Can you provide examples?· What is the role of the nurse in providing input for the design of this healthcare program? Can you provide examples?· What is your role as an advocate for your target population for this healthcare program? Do you have input into design decisions? How else do you impact design?Points Range:41 (41.00%) – 45 (45.00%)Response provides a clear and complete summary of the healthcare program, including an accurate and detailed description of the costs and projected outcomes of the program. Response provides a clear and accurate description that fully describes the target population. Response provides a clear and accurate explanation of the role of the nurse in providing input for the design of the program, including specific examples. Response provides an accurate and detailed description of the role of the nurse advocate for the target population for the healthcare program selected. Response provides an accurate and detailed explanation of how the advocate’s role influences design decisions as well as fully explaining impacts to program design.Points Range:36 (36.00%) – 40 (40.00%)Response provides a summary of the healthcare program, including a description of the costs and project outcomes of the program. Response provides an accurate description of the target population. Response provides an accurate explanation of the role of the nurse in providing input for the design of the program, including some examples. Response provides an accurate description of the role of the nurse advocate for the target population for the healthcare program selected. Response provides an accurate explanation of how the advocate’s role influences design decisions and somewhat explains impacts to program design.Points Range:31 (31.00%) – 35 (35.00%)Response provides a summary of the healthcare program that is vague or incomplete or does not include costs or projected outcomes of the program. Description of the target population is vague or inaccurate. Explanation of the role of the nurse in providing input for the design of the program is vague, inaccurate, or does not include specific examples. Description of the role of the nurse advocate for the target population for the healthcare program selected is vague or inaccurate. Explanation of how the advocate’s role influences design decisions and impacts to program design is vague or inaccurate.Points Range:0 (0.00%) – 30 (30.00%)Response provides a summary of the healthcare program that is vague and inaccurate, does not include costs or projected outcomes of the program, or is missing. Description of the target population is vague and inaccurate, or is missing. Explanation of the role of the nurse in providing input for the design of the program, and specific examples is vague and inaccurate, or is missing. Description of the role of the nurse advocate for the target population for the healthcare program selected is vague and inaccurate, or is missing. Explanation of how the advocate’s role influences design decisions and impacts to program design is vague and inaccurate, or is missing.Program Implementation· What is the role of the nurse in healthcare program implementation? How does this role vary between design and implementation of healthcare programs? Can you provide examples?· Who are the members of a healthcare team that you believe are most needed to implement a program? Can you explain why you think this?Points Range:36 (36.00%) – 40 (40.00%)Response provides a clear, accurate, and complete explanation of the role of the nurse in healthcare program implementation. Response provides an accurate and detailed explanation of how the role of the nurse is different between design and implementation of healthcare programs, including specific examples. Response provides an accurate and detailed description of the members of a healthcare team needed to implement the program selected. The response fully integrates at least 2 outside resources and 2-3 course specific resources that fully supports the summary provided.Points Range:32 (32.00%) – 35 (35.00%)Response provides an accurate explanation of the role of the nurse in healthcare program implementation. Response provides an accurate explanation of how the role of the nurse is different between design and implementation of healthcare programs, and may include some specific examples. Response provides and accurate description of the members of a healthcare team needed to implement the program selected. The response integrates at least 1 outside resource and 2-3 course specific resources that may support the summary provided.Points Range:28 (28.00%) – 31 (31.00%)Explanation of the role of the nurse in healthcare program implementation is vague, inaccurate, and/or incomplete. Explanation of how the role of the nurse is different between design and implementation of healthcare programs is vague or inaccurate and/or does not include specific examples. Description of the members of a healthcare team needed to implement the program selected is inaccurate or incomplete. The response minimally integrates resources that may support the summary provided.Points Range:0 (0.00%) – 27 (27.00%)Explanation of the role of the nurse in healthcare program implementation is vague and inaccurate, or is missing. Explanation of how the role of the nurse is different between design and implementation of healthcare programs is vague and inaccurate, or is missing. Description of the members of a healthcare team needed to implement the program selected is vague and inaccurate, incomplete, or is missing. The response fails to integrate any resources to support the summary provided.Written Expression and Formatting – Paragraph Development and Organization: Paragraphs make clear points that support well developed ideas, flow logically, and demonstrate continuity of ideas. Sentences are carefully focused–neither long and rambling nor short and lacking substance. A clear and comprehensive purpose statement and introduction is provided which delineates all required criteria.Points Range:5 (5.00%) – 5 (5.00%)Paragraphs and sentences follow writing standards for flow, continuity, and clarity. A clear and comprehensive purpose statement, introduction, and conclusion is provided which delineates all required criteria.Points Range:4 (4.00%) – 4 (4.00%)Paragraphs and sentences follow writing standards for flow, continuity, and clarity 80% of the time. Purpose, introduction, and conclusion of the assignment is stated, yet is brief and not descriptive.Points Range:3.5 (3.50%) – 3.5 (3.50%)Paragraphs and sentences follow writing standards for flow, continuity, and clarity 60%- 79% of the time. Purpose, introduction, and conclusion of the assignment is vague or off topic.Points Range:0 (0.00%) – 3 (3.00%)Paragraphs and sentences follow writing standards for flow, continuity, and clarity < 60% of the time. No purpose statement, introduction, or conclusion was provided.Written Expression and Formatting – English writing standards: Correct grammar, mechanics, and proper punctuationPoints Range:5 (5.00%) – 5 (5.00%)Uses correct grammar, spelling, and punctuation with no errors.Points Range:4 (4.00%) – 4 (4.00%)Contains a few (1-2) grammar, spelling, and punctuation errors.Points Range:3.5 (3.50%) – 3.5 (3.50%)Contains several (3-4) grammar, spelling, and punctuation errors.Points Range:0 (0.00%) – 3 (3.00%)Contains many (≥ 5) grammar, spelling, and punctuation errors that interfere with the reader’s understanding.Written Expression and Formatting – The paper follows correct APA format for title page, headings, font, spacing, margins, indentations, page numbers, parenthetical/in-text citations, and reference list.Points Range:5 (5.00%) – 5 (5.00%)Uses correct APA format with no errors.Points Range:4 (4.00%) – 4 (4.00%)Contains a few (1-2) APA format errors.Points Range:3.5 (3.50%) – 3.5 (3.50%)Contains several (3-4) APA format errors.Points Range:0 (0.00%) – 3 (3.00%)Contains many (≥ 5) APA format errors.Name:NURS_6050_Module04_Week08_Assignment_Rubric
NURS 6050 Walden University W8 The Role Of The Nurse In Healthcare Programs Capstone

A 3-5 page APA-format essay on an issue raised in the article The Psychology of Place Attachment.1. A smart, Essay

assignment helper A 3-5 page APA-format essay on an issue raised in the article The Psychology of Place Attachment.1. A smart, well-crafted thesis statement.2. No use of secondary research yet. This essay is just for your ideas and the article.3. Proper integration of ideas from the articles: use of quotes, paraphrasing, and summarizing.4. Proper in-text citation of quotes, paraphrases, and summary: APA In-text Citations5. Proper overall APA formatting6. Well-written abstract7. A Collaboration Report: 1-2 paragraph report of who you asked for help, at what stage in the writing process, the help you received, and what you did with it if you used it. Also, why you didn’t use it if you didn’t.General Writing Issues– well-developed, focused, coherent, and well-designed paragraphs– interesting introduction that gets your reader’s attention– conclusion that gives the essay a good polish and finish– well-written abstract that represents your ideas appropriately– topic sentence for every paragraph Only use the pdf no outside sources

Buying a Living Space Versus Renting One Essay

Table of Contents Introduction Economic Feasibility of Buying Versus Renting Social Feasibility Psychological Feasibility Conclusions Introduction The realities of global economics have led to increased levels of migration. People are moving far away from their homes in order to secure a job, obtain better educational opportunities, or escape from poverty and misery of their own countries. In the US, it is common for young people from small and rural communities to migrate into larger cities with a purpose of improving their standards of living. Thus, the issue of acquiring a living space is something that each of us would have to experience at least once in a lifetime. At the same time, many people do not realize the economic, social, and psychological factors behind the decision to rent an apartment versus buying one. This ignorance can lead to poor decisions and a waste of money and time. Although renting an apartment may provide a quick and easy short-term solution to the housing problem, it is not as economically, socially, and psychologically feasible as long-term accommodation. Economic Feasibility of Buying Versus Renting Purchasing an apartment, a house, or a condominium is an expensive venture. The average price for housing varies from one state to another, but the national average price for the US stands at 60,000 dollars. In order to make a purchase, it is often required to pay from 20% to 50% of the total cost of the apartment up front, and many owners would flat out refuse to sell a house without being paid the full sum in cash. Renting an apartment is much cheaper at first, as it does not require the renter to pay more than a monthly sum in advance. The average price of renting an apartment for the US is at 1,000 dollars a month. However, one must always account for long-term costs of the housing venture in the event of having to stay in a particular location for longer than a year. Nowadays, housing loans at an average yearly rate of 3.5%-4.5% are available to the majority of the population. With a loan, it would be possible to purchase a house and pay the loan for the next 5-10 years, while having to pay roughly 70,000 dollars in total as a result. At the same time, living in an apartment with a monthly rate of 1,000 dollars, a person would pay around 36,000 dollars in three years, which is roughly a half to the price of an apartment, had he or she chosen to purchase it. Thus, renting an apartment is not an economically efficient long-term solution. As a short-term solution, however, renting offers significant economic advantages. It takes less time to find and move into a rented apartment, which would save the effort and money that could be spent on studying or finding a job. Finding a good house in the right part of the city takes substantially greater amounts of time. A family coming for a vacation for a month would not need to buy a house, thus making the renting option a preferred one. To summarize, renting is better as a short-term solution for its availability and ease of use, but purchasing a home is better as a long-term solution. Social Feasibility The society has several preconceptions towards rented apartments and owned houses that can affect the user in a positive or a negative way. Communities and neighborhoods perceive new homeowners as a part of them, whereas they treat home renters with a dose of suspicion, as nothing ties them to the place. Likewise, apartment renters are less likely to participate in the life of the community, viewing their stay as only temporary. In addition, potential employers may consider the presence or absence of permanent housing as a factor. A person with a home in private property is seen as a responsible long-term worker, whereas individuals who rent a place could pick up and leave the company whenever they want. Lastly, having a home is a symbol of status, which is respected in the society. People who rent apartments are usually perceived as poor. While these perceptions are erroneous stereotypes, they cannot be ignored. Get your 100% original paper on any topic done in as little as 3 hours Learn More Psychological Feasibility This section is a mix of personal observations together with factual evidence. Renting a house is inherently more unstable when compared to owning one. An apartment renter lives in constant fear of being kicked out. The owner might decide they no longer want to rent the apartment. Alternatively, the money would not be paid on time. This creates a level of perpetual stress and uncertainty, that has a negative effect on a person. Being a homeowner provides you with a solid foundation against these issues. However, not being tied to a particular location is often associated with freedom. Home renters can pursue their dreams and careers, never staying at one place for too long. While houses create a sense of belonging to a community, this factor may have negative consequences if said community is impoverished, as there are few opportunities to work, learn, and grow. Lastly, the monthly expenses and lowered standards of living associated with rented apartments do not provide a healthy psychological environment for raising children and starting a family. Homeowners, for the most part, do not have such issues. Conclusions Renting an apartment is useful when a person is pressured to find accommodations quickly. However, due to the social, economic, and psychological factors associated with renting, it is not a very good solution for long-term accommodation. Students and migrating employees may find renting a useful option. Purchasing an accommodation is better for a person who seeks to settle down and start a family. Understanding the difference and making smart choices would benefit individuals and the society as a whole.

Workforce Issues and Patient Safety: Nursing Research Essay

Patient safety has always been one of the main focuses of health. It has traditionally been integrated into nurses’ day-to-day activities. However, as electronic health records and health information exchanges are being deployed, issues of patient safety continue to arise (Tietze and McBride, 2016). Although the number of patient safety initiatives is rising, hospital workers still resist them since such initiatives often take the form of audit and result in trying to change the managerial system of the hospital. Research Overview Since nurses are directly linked to improved patient performance (Squires, Jylhä, Jun, Ensio, and Kinnunen, 2017), the problem of “Advancing the Status of Nursing: Reconstructing Professional Nursing Identity through Patient Safety Work” by Heldal, Kongsvik, and Haland is that patient safety programs usually affect not only patients but also the hospital staff, notably nurses. The research purpose is to discover the influence of implementing patient safety programs on nursing. The objectives of the research are to define and highlight the ways patient safety programs may change professional nursing identity and the perception of their activities. The hypothesis is that implementing patient care programs results in a change in the definition of nursing. A nursing unit was followed for some months, and three hospital managers and ten nurses were interviewed; all interviewees were well acquainted with the program. Data analysis was conducted by all three authors of the research who read both transcripts and notes of the studies. Results The research data analysis showed that the perception of nursing significantly changed after the implementation of the patient safety program. There were four main categories of changes that were observed: the shift from trusting professionals to trust the system, nursing work became more visible than before, the concept of care-approach gave its way to cure-approach, and nursing got a higher perceived professional status. The research is credible and valid since it was conducted by professionals in the sphere and based on various data sources. In the study, transparent research steps provide a clear methodology, and the contexts and thick descriptions account for transferability. References Heldal, F., Kongsvik T.,