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Case Study on the Use of Information Technology to Improve Business Processes in an Organization: Collaboration Tools/Enterprise Social Media

Case Study on the Use of Information Technology to Improve Business Processes in an Organization: Collaboration Tools/Enterprise Social Media. I don’t understand this Computer Science question and need help to study.

Imagine that your boss requested a proposal on how collaboration can be improved in your organization. (If you prefer not to use your current organization as an example, you can use a previous organization you have worked or participated in, including volunteer organizations.) You have started learning about enterprise social media and other technology-assisted collaboration tools and would like to consider how these technology tools can improve and strengthen collaboration in your organization. Consider the following aspects of organizational collaboration and technology that assists us with collaboration in your proposal: • What are the current, most common ways to collaborate in your organization?
• Does most of the collaboration occur in face-to-face situations or with the assistance of technology (such as email, web meetings, discussion forums, document repositories, instant messaging/chats, video calls, and enterprise social media)?
• What technology tools are available for collaboration in your organization and which of these tools are commonly used?
• Can you envision how collaborative processes can be improved – both through process improvement and through better use of technology?
• What changes in work processes will drive better collaboration and increased efficiencies for the organization?
• Do you think existing collaborative technology tools you already have available in the organization can play a significant part in improving collaboration? If so, explain how the tools can help. If not, explain why you think the tools cannot help with improving collaboration.
• Are there additional technological collaboration tools your organization can invest in, that can be part of the process to improve collaboration?
• If you could invest in only one additional technological collaboration tool, what would it be, and what is the value you expect it to bring to your organization’s collaboration?
• What do you expect to be some of the challenges in introducing this new collaborative tool and getting everyone to incorporate it into their work processes? How can you plan to address these challenges?
Create your response as a proposal you will submit to your boss. Document the current collaborative approaches in your organization. Provide a new strategy that will address current issues and aim to provide improvement to organizational collaboration. Explain the potential risks as well as pros and cons of your strategy.
Format your response as an APA paper and include a bibliography with references/sources you have consulted in preparing your proposal.
Case Study on the Use of Information Technology to Improve Business Processes in an Organization: Collaboration Tools/Enterprise Social Media

University of West Georgia Public Human Resource & Employee Retention Discussion

University of West Georgia Public Human Resource & Employee Retention Discussion.

Instructions for this DiscussionFor this week’s discussion, you will need to explain the importance of recruitment and retention of employees. Explain why proper recruitment and retention of employees impact the culture of the workplace and overall business, including the business’ finances. Ensure to include the legal mechanisms as part of the discussion. Additionally, is there a difference between a candidate being a “good fit”, yet with meets the minimum requirement for the job versus having a candidate with a “great” resume, yet is not a “good fit” for the job? Explain. Provide non-biased rationales for both: “good fit” candidate meeting minimum requirements and “great” resume yet is not a “good fit” for the job.Your discussion board post must be at least 250 words. Remember that your post should not simply be quick answers to each of the questions. In other words, review each question, reflect on the answers, and compose a singular response that shows your understanding of this material. In fact, you may not use all of the questions in your response, but you should show a full comprehension of the material.You should also compose a response to at least two classmates of at least 100 words that adds value to the conversation. Statements of agreement or value statements like “good post” should not be the only thing included in your response.Your entire original post and peer response will be evaluated based on your knowledge of the content, your ability to compose a thoughtful and clear response, and your ability to engage with your classmates regarding the to readings……THIS IS FOR POST AND REPLYI WILL NEED THE FIRST POST THEN I CAN SEND THE CLASSMATES POST THAT I WILL NEED REPLIES FOR
University of West Georgia Public Human Resource & Employee Retention Discussion

The Policy About Open Educational Resources on the Commonwealth of Learning Essay

programming assignment help Open Educational Resources (OER) practice was adopted during 2002 Forum organized by UNESCO. The main concept of OER is associated open and free use of resources for teaching, development, learning, and research. All the materials could be shared in digital formats via various online and offline media platforms. Such a policy introduced by the Commonwealth of Learning provides a wider access to education by reducing costs and improving the quality of learning. Despite numerous advantages, the OER movement undergoes heavy criticism due to the failure and insularity to connect its main activities with larger target audience (The Commonwealth of Learning, n. d.). There are also doubts concerning the nature of motives claimed by the Commonwealth because of accusations of imperialism, as well as discrimination in terms of political, cultural, and economic preferences. In this respect, developing a learning environment for students from United Arab Emirates to study English and IT is a challenge because of the established restrictions. To undermine the rationale for OER, Rolfe (2012) and Willems (2012) emphasis is placed on the challenges of copyright, as well as problems with IT support. In particular, the means of information sharing raise equity consideration for students whose learning skills and experience do not allow them to engage fully into academic process. Besides, developing countries face difficulties in ensuring sufficient IT assistance for students participating in OER movement. Apart from the problems with technical support, Schmidt-Jones (2012) and Lane (2012) discuss the importance of motivation for students to make inquires through OER systems, which are predetermined by the availability of the learning modules. Get your 100% original paper on any topic done in as little as 3 hours Learn More In fact, most people need constant supervision and assistance for obtaining information via Internet sources. Finally, availability of the resource cannot guarantee community’s active participation in movement. In this respect, Scanlon (2012) refers to the community’s potential using open resources for self-development. Free and open education often prevents teachers from assessing their experience and readiness to obtain and share information independently (Gil et al., 2012). Therefore, being a teacher of English as a second language and IT, it is purposeful to integrate training programs for students to have a better idea of the movement. Despite the fact that OER practices generate constant information sharing and exchange, as well as gaining experience in online learning, there are still a number of challenges characterized by economic and cultural factors (Richter, 2012). In this respect, Hodgkinson-Williams (2012) recognizes that OER can be successful in case teachers and learners overcome educational gap and ensure the development of educational justice. Sharing educational resources remains a challenge for teachers and students whose IT competence is below the established level (Gil et al., 2012). In order to overcome this problem, Thakrar et al. (2009) insists that OER can be successful in case such constituents as accessibility, support for teachers, accommodation for cultures, adequate resources, and institutional practices are presented. Overall, OER movement should continue promoting its practices despite a number of challenges that are typical of developing economies deviating from Western industrialized culture. It is highly important to reconsider the policy introduced by the Commonwealth of Learning to fill in the educational gaps and enrich learners and teachers with the necessary experience in handling IT resources and integrating distant learning. We will write a custom Essay on The Policy About Open Educational Resources on the Commonwealth of Learning specifically for you! Get your first paper with 15% OFF Learn More Support provided for learners and teachers is indispensible for improving social inclusion and developing world’s educational network. References Gil, P. P., Candelas, F. A., García, G. J.,

USC Strategic Planning in the Healthcare Organization Discussion

USC Strategic Planning in the Healthcare Organization Discussion.

I’m working on a health & medical discussion question and need support to help me study.

What value does strategic planning have for health care organizations?
What role does financial management play in strategic planning?
Respond to at least two (2) of your classmates’ or your instructor’s posts. Your responses should include elements such as follow-up questions, a further exploration of topics from the initial post, or requests for further clarification or explanation on some points made.
ALL citations and references needs to be APA 7th edition format. THANK YOU!

Peers# 1
Strategic planning forces managers to anticipate where they want the health care organization to be in three to ten years (Nowicki, 2015). Because hospitals and healthcare organizations operate on many different levels, from patient care to finances, it is important that the organizations plan in more ways than one. Strategic planning in healthcare improves communication throughout the entire organization. An organization’s strategic plan should address the key issues, the organization’s vision and goals, and lay out the plans to get there (Strata Decision Technology, 2020).  If the strategic plan is clearly developed, executed, and communicated can help a health care organization carry out the vision and lead to a more fulfilling future (Strata Decision Technology, 2020). Teamwork is essential for every healthcare industry to improve the quality of service, and an effective strategic plan can bring employees together to deliver quality care, greater customer service, and increased performance (Strata Decision Technology, 2020). The value of strategic planning lies in its systematic approach in dealing with an uncertain future (Nowicki, 2015).
During strategic planning, financial management is essential. During the planning process when the internal environment is assessed, the organization must look at financial ratios, including liquidity, profitability, activity, capital structure, and operating ratios (Nowicki, 2015). The last step in the planning process is developing a strategic financial plan, which links the strategic plan to the operating plan. The strategic financial plan is the quantification of a series of strategic planning policy decisions that will answer whether the organization can make progress toward accomplishing is strategic plan over the next ten years (Nowicki, 2015).
Peers# 2
Strategic planning for healthcare organizations is about the consumer. Today’s hospitals and health systems need to adapt to a world in which more than three-quarters of the population carries a smartphone, consumers have access to more than 165,000 health-related apps, and more than 72 percent of U.S. internet users look for health information online (Grube & Crnkovich, 2017).  To benefit consumer healthcare, organizations should provide high-quality care, a positive consumer experience, and a broad service mix. Patients may focus more on access, quality, and the presence of a strong mix of businesses, services, and products. Even though would be challenging for organizations to meet all consumer’s demands. It would be worth it to draw in the consumer.

Healthcare leaders should choose where their organizations can excel and where the organizations cannot reasonably expect to compete directly with higher-performing organizations. Eventually, a healthcare organization’s leaders should examine how their value proposition is articulated, asking two basic questions: “Is our positioning sustainable? If not, what needs to change (Grube & Crnkovich, 2017)? It is up to management to do a compressive assessment that covers the most common areas of the market, financial, and operational analytics. It is the responsibility of health care leaders to be prepared to make needed investments, in terms of both people and resources. Leaders should focus on finding new approaches to meeting consumer needs and expectations.
USC Strategic Planning in the Healthcare Organization Discussion

Electric Commuter Train Or Commuter Rail Tourism Essay

Electric Commuter Train Or Commuter Rail Tourism Essay. Electric commuter train or commuter rail is a passenger rail transport service between a city center and commuter towns that draw large numbers of people who travel on a daily basis. Commuter trains are usually optimized for maximum passenger volume, in most cases without sacrificing too much comfort and luggage space, though they seldom have all the amenities of long-distance trains. This service provided by the government in order to give more convenience towards people for urban and rural areas to move (White, 2002). The service is able to meets the requirement and desire through the perception of Malaysian citizen towards the service quality of commuter train by Keretapi Tanah Melayu Berhad (KTMB). The service quality in the commuter train can be measured by SERVQUAL dimension which is focuses in term of tangibles, reliability and responsiveness (Parasuraman et. al., 1985). According to Wiki, SERVQUAL was originally measured on 10 aspects of service quality: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding the customer and tangibles. It measures the gap between customer expectations and experience. The service quality of the commuter train becomes important issue in order to have better and comfortable environment. The service quality of the public transport in that area seems unsatisfied and average level, which are physical facilities in term of cleanliness and comfortableness, punctuality, frequencies and responsiveness of the driver and conductor of the public transports. Is it the services quality of the commuter train is really implemented well in this country whether in urban or rural areas? This is because more allocation provided to reconstruct the quality of public transport. Therefore these researches try to investigate the perception of the Malaysian citizen towards the service qualities of the Keretapi Tanah Melayu Berhad (KTMB). Background of the study In Malaysia, KTM commuter is the one of the electrified commuter train service that operated by Keretapi Tanah Melayu Berhad (KTMB). It was first introduced in 1995 to cater people especially in Kuala Lumpur and the surrounding suburban areas and it is a popular mode of transport for people who are working in Kuala Lumpur as they can travel to the city without being caught in traffic congestion. KTM commuter is currently the most profitable passenger service offered by KTMB, contributing RM84.63 million to group revenue in 2006, higher than KTM Intercity’s profit of RM70.94 million in the same year (Nathan and Darshini, 2007). KTM commuter has attracted a significant number of passengers in the transportation market. According to the Ministry of Transport Malaysia 2008 Statistics; the annual ridership for KTM commuter was 36,557 millions of passengers (MOT, 2008). This study is important for KTMB generally and KTM commuter specifically to improve their services especially trains services. Having the information gathered from this study, they can look for effective ways in overcoming these problems and be more competitive in their services since the respondents for this study are KTM commuter customers themselves. From the findings of this study, the management can be made aware of the problems that they are facing everyday and the come up with proactive actions to provide better services to the customers. In return, the customers will enjoy a better quality of services in the future. Research objectives The objectives of the study are: To assess the service quality perceived by passengers of Malaysian citizen who ride the KTM commuter To examine factors influencing the good services provided by KTM commuter. Problem statement The current issues and problems regards in the Keretapi Tanah Melayu Berhad (KTMB) public transports is the time arrival and time travel delaying. Many customers or passengers when went and used that service they was not satisfied with the service quality provided by this KTM B after used the KTM commuter service in term of punctuality and frequencies of train arrive. This issue showed even the public transportation is modernized and in the urban areas but service quality is still lacking and not well implemented. This will lead to negative perception and not satisfy the consumer using the public transports (Karen Thompson, Peter Schofield 2002). The problem of time arrival delaying was related with the other problem which is the space in the KTM commuter. This is because insufficient space to carry more passengers and others whereby the congestion occurred. Nowadays people out there mostly using a public transport like commuter as their transport so, the chance of increase passengers are higher than before. So when the space of KTM commuter limited and crowded it will become worse to passengers to use and went it. Significant of the study Today the need for an efficient and effective public transportation service like KTM commuter is becoming more importance in order to overcome these problems especially in the Klang Valley. Besides that, many transportation companies are competing with each other to attract as many customers and gain more profit. It is imperative that KTM commuter needs to become more progressive and aggressive to compete with the competitors because nowadays, customers are becoming more demanding with the quality of the service. The want value for money that is they expect the service quality that they received from the service providers equals or exceeds what they had paid for (Mitra Lagerstrom, 2002). Reliability is focusing on frequencies and punctuality of the public transport arrives on time and able to meet the perception expectation of the user. Reliability means the ability to perform the promised service dependably and accurately (Parasuraman, et. al., 1988). The measuring arrival of the public transport at the destination on time is of limited usefulness and will give positive impact towards the public expectation and perceptions. The punctuality measured in term of time arrival and departure is important elements in reliability service quality of dimension. Theoretical framework Speed Punctuality Service quality Space Frequency Safety Reliability Train operationDEPENDENT VARIABLES Comfort INDEPENDENT VARIABLES Research hypothesis There are three hypothesis developed in this study: Hypothesis 1 : There is a significant difference between dimension of tangible and service quality of the Keretapi Tanah Melayu Berhad (KTMB) Hypothesis 2 : There is a significant difference between dimension of reliability and service quality of the Keretapi Tanah Melayu Berhad (KTMB) Hypothesis 3 : There is a significant difference between dimension of responsiveness and service quality of the Keretapi Tanah Melayu Berhad (KTMB) Task 2 (LOC 3 : AC 3) Introduction Literature review is a documentation of a comprehensive review of the published and unpublished work from secondary sources of data in the areas of specific interest to the researcher. Past research on the phenomenon under investigation must play key role in the process of problem formulation. Literature review Customer satisfaction According to our team survey , most of the people satisfied with KTMB services meanwhile there are some services that KTMB are not doing well in their job customer satisfaction are important because customer are judging by services based on pricing that KTMB create. KTMB also have to improve their services based on doing a survey, give a recommendation to customer itself, on other hand the customer also have to give their opinion on what there want or like. Customer loyalty Customer loyalty always follows satisfaction, which is determined from the service quality offered by the KTMB. It is also one of the most frequently used indicators to measure the success of a marketing strategy. Research methodology Introduction The word methodology is the method that any researcher used with appropriate steps, method, technique and tools together with the approaches taken in the research process. Data collection Primary data Primary data is used for this research and the data is obtained using self-administered questionnaires. The questionnaire comprised of two sections. The first section is designed to capture the respondents’ demographic. The questions asked in this section are related to the respondents’ gender, nationality, ethnicity, age, marital status, and occupation. The second section is designed to measure the customers’ perceptions towards various dimensions of services performance in KTM commuter service. The questionnaires are distributed among customers on board the train and those waiting for trains in the stations between 8 October to 10 October 2010. The sample for this study consists of 50 respondent in Batang Benar station. Secondary data According Kotler and Armstrong, secondary data can be defined as information that already exists somewhere, having been collected for another purpose. It may be available from internal sources, or may have been collected and published by another organization. Secondary data usually can be obtained more quickly and at lower price than primary data as researchers can gain the needed data in form of government reports and statistics, company reports and accounts, articles or journals in internet and reports in newspapers. Besides, the data that has been collected can be used to get a new perspective on the current study, to compare the work from previous findings or to use as a reference for future study. The table below shows the secondary sources that will be used in carrying out the research. Sources Explanation Books Literary work by professionals that relates to the food and beverage industry, guides on conducting research projects, as well as information on data of previously conducted research. Internet The internet offers unlimited sources of information that caters to all topic areas. Journals Journals are a good source of secondary data, as they may contain vital information of a certain period of time. Past Research Data from previous research can be used to compare the statistics and other information Task 3 (LOC 3 : AC 4 and LOC 4 : AC 1 and AC 2) Here are more ideas as to how to solve the problem on transportation. This research can understand for simplicity why KTMB designate their routes Seremban-Rawang and Sentul-Port Klang. But being so rigid about it can lead to adverse effects. Most people who take the KTM commuter are doing it to get in and out of the city (e.g. Subang Jaya-Sentral). Or users who just want to travel down the line (e.g. Seremban-Kajang). Although there must be people who use it to cross the Klang Valley (e.g. Seremban-Rawang), they are not in the majority. The way the service routes are designed, it seems silly why these trains have to make one full journey back and forth each branch for every run. Actual fact, delays at one part of the system can lead to other trains being delayed elsewhere, further down the line. For example, a Rawang-Seremban service might be delayed simply because somewhere in Kajang, there is a delay. In other words, researcher suggesting that the operations of these services should be made somewhat a bit more independent to each other. KTMB should consider introducing a variety of routes. Other than that, at not so busy hours, they should maintain their current service routes, as usual. But at peak hours: Seremban-Tasik Selatan – Passengers take the Sri Petaling LRT or KLIA Transit to continue their journeys. Rawang-Bank Negara – Passengers take the Sri Petaling and Ampang LRT to continue their southward journeys. Reduce service on the Sentul KTM branch – passengers can hope off at Bank Negara to continue on the Sri Petaling and Ampang LRT. Introduce express services that bypass not-so busy stations. Introduce services that start and terminate at busy stations like Subang Jaya, Serdang etc. Construct a Komuter station at Abdullah Hukum to allow westerly passengers to bypass Sentral (and finally putting Abdullah Hukum to good use). Continue serving the usual full Rawang-Seremban and Sentul-Port Klang routes but at low frequencies. With the savings of “rolling stock”, couple those together to serve busy routes. The delays experienced by KTM commuter users seem to be with regards to clashing intercity and freight trains, and usually this is most severe in KL, from the Jalan Bangsar Junction to Jalan Kuching. Naturally the most sensible thing would be to schedule all trains, and make sure they follow their schedules. But they don’t, for reasons sometimes beyond KTM’s control. There is the issue of different “grades of service” on “different lines”. KLIA Transit, being the most posh, followed by the LRTs and Monorail and the KTM commuter at the bottom. And with this, also have different fares for similar journeys. For example, for the journey Bandar Tasik Selatan to KL Sentral Komuter – RM1.00 KLIA Transit – RM4.20 Sentul to Bandaraya/Bank Negara (although Sentul KTM and LRT are at different places) Komuter – RM1.00 LRT – RM1.40 It is also inevitable that KTM has to Improve on its scheduling and also further computerization with traffic control. Increase in capacity by acquiring more rolling stock to articulate the current trains and to have more train sets in service. Improve its station quality as well as integration with other rail lines. C:UsersANNA HBCRDesktopKlktm.gif Finding To find effectiveness of KTMB as a public transportation KTMB was an effective way to travel as a public transportation. KTMB was the respondent’s choice as a public transportation to travel around Rawang-Seremban, Sentul-Port Klang. Alternative public transportation that the respondents choose was bus. To identify the areas covered by KTMB KTMB covers the area that the respondents were going therefore it showed that the respondent were happy and satisfied with the areas covered by KTMB. The areas that had been covered by KTMB was close to the respondent workplace and to Mid Valley which one of a top spot for tourist and people to shop and hang out. To compare the fare of KTMB with other public transportation The researcher found out that the respondent were satisfied with the ticket price of KTMB compared with the price of other public transportation. The factor that many respondents were satisfied was the fare price is cheaper than taking other public transportation. KTMB was close to the place that many respondents were going therefore KTMB was the majority respondents’ choice of transportation. To analyze the frequency of travelers using KTMB transportation The researcher found out that the travelling frequency for KTMB was adequate for respondents as many of the respondents used this service to travel around Rawang-Seremban, Sentul-Port Klang. Important factor would be that the respondents used this service because their workplace is situated in KL Central, Mid Valley and etc also to avoid traffic jams. Gantt Chart for Research Project Proposal Activity Start Date Duration (days) End Date Proposal 14/9/2011 3 17/9/2011 Survey Methodology 14/9/2011 1 15/9/2011 Literature Review: 18/9/2011 12 10/9/2011 Authors 18/9/2011 7 25/9/2011 Government Publications 27/9/2011 7 4/10/2011 Questionnaire Preparation 5/10/2011 1 6/10/2011 Interview and Survey 6/10/2011 2 8/10/2011 Tally and Analyze Survey Questionnaire 8/10/2011 1 9/10/2011 End Discussion and Conclusion 9/10/2011 1 10/10/2011 14/9/2011 8/10/2011 25/10/2011 6/10/2011 Proposal Survey Methodology Literature Review: Authors Government Publications Questionnaire Preparation Interview and Survey Tally and Analyze Survey … End Discussion and Conclusion Start Date Duration (days) Task 4 (LOC 4 : AC 3) Conclusion and recommendation Findings of this study have important practical to management of quality of the Malaysian rail services. This study demonstrates the usefulness as a measure of service quality. The measurement scale also serves to identify symptoms and the underlying problems that inhibit the effective provision of quality services in rail transport. Once the attributes of rail services from the customers’ perspective are more clearly known and understood, its service providers will be in a better position to anticipate consumer requirements rather than to react to consumer dissatisfaction. The attributes of reliability and tangibles have been identified by respondents to be the most important dimensions of service quality. These two dimensions were also found to have the highest gap (perception minus expectation), implying that customers’ expectation of reliability and tangibles dimensions of the railway services are not met by KTMB. Although these findings cannot be generalized to the overall passenger profile, KTMB should use it as an impetus to assess their services, particularly to study ways of improving on their reliability and tangibles dimensions. KTMB management could start by improving on staff training, especially to train their staff to be more professional and courteous when dealing with customers. The public confidence of KTMB has to be gained and the best way is for the management to look at improving on aspects such as reliability of services, improving physical facilities, training of staff and communicating precise information on train schedules. In view of the intense competition in the transport sector with the opening of the North-South Highway, it is imperative that the management of KTMB carry out more research to discover any shortfalls in service quality and to take necessary corrective measures in case of a shortfall. This could ensure that the service quality of KTMB provides the best to its consumers in order to compete effectively with other modes of transport. As the consumer plays a key role in the definition and evaluation of the quality of rail services offered, managers of KTMB should incorporate consumer expectations and perceptions in the formulation of effective long-term marketing strategy. KTM should improved the train service in terms of the punctuality and provide a suitable frequency (for example: every 10 minutes) to reduce congestion at the stations especially during peak hours. This study also recommends that future researchers should come out with the focus groups to compare the opinion between KTMB users with other transportation mode users. Electric Commuter Train Or Commuter Rail Tourism Essay