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Analyze phase

(1) For one area of improvement, implement the 5-Why technique to try to understand and get to root cause. Think of the crumbling Jefferson Memorial as the example to emulate.
(2) Disconnects. What are the key learnings from the high level cross-functional process flow map? Identify possible disconnects, redundancies, areas for improvement. Where are the ‘hand-offs’? Where are the pain points in the process?